Open to opportunities

Paris Davis

@parisdavis1

Customer Success Specialist who turns operations, status reporting, and churn analysis into safer, stickier client relationships.

United States

Message

What I'm looking for

I want to grow in Customer Success/CS operations where I can own deliverables, surface risks early with clear reporting, and standardize SOPs that improve retention, reduce churn, and align cross-functional teams to client timelines.

I’m a Client Success Specialist focused on keeping accounts on track—building systems for persistent authentication, tracking deliverables for 25+ C-suite accounts, and escalating risks before they become client-facing problems. I also drive weekly internal status reporting and action item follow-up so leadership and cross-functional teams move together.

Across Customer Success & Operations, I’ve used Salesforce and structured reporting to detect churn risk early, including a predictive churn risk model that reduced post-allocation churn by 10%. I’ve also operationalized payment recovery to cut defaulted payment churn from 10% to 5%, and I standardize repeatable frameworks through enablement and SOP documentation.

Earlier, as a Customer Experience Representative and Studio Operations Manager, I owned customer metrics and frontline processes—authored company-wide executive-reviewed reports, built SOPs that reduced fraudulent refunds by 22%, and helped deliver a 90% average monthly NPS with a 97% client retention rate. I bring strong project/deliverable tracking, process standardization, and customer journey mapping to every account and team.

Experience

Work history, roles, and key accomplishments

Client Success Specialist

Executive Presence

Nov 2024 - Dec 2025 (1 year 1 month)

Engineered a multi-profile login system to keep client LinkedIn accounts persistently authenticated and eliminate a weekly security-flag risk. Owned deliverable tracking for 25+ C-suite accounts, provided leadership status reporting, and used ChatGPT to scale documentation and standardize operational frameworks.

Client Success Status Reporting Action Item Tracking Standardized Operating Framework

Customer Success & Operations Associate

Solstice Power Technologies

Mar 2023 - Nov 2024 (1 year 8 months)

Built weekly CS performance reporting for leadership to surface account health trends and drive cross-functional accountability. Leveraged Monday.com for operational visibility, built a Salesforce predictive churn risk model, and operationalized a payment recovery process to reduce defaulted payment churn.

Customer Success performance reporting Account Health Monitoring Monday.Com Salesforce Churn Modeling Payment Recovery Recurring Revenue Protection

Customer Experience Representative

Princess Polly

Aug 2021 - Mar 2023 (1 year 7 months)

Authored company-wide customer experience metrics reports reviewed by executive leadership and developed SOPs for order verification and risk mitigation. Maintained a 98% CSAT score while managing high-volume, multi-channel customer interactions and reduced fraudulent refunds by 22%.

Executive Reporting SOP Management Order Verification CSAT Process Standardization

Studio Operations Manager

Frenchies Modern Nail Care

Nov 2018 - Jul 2021 (2 years 8 months)

Facilitated daily team meetings to exceed a $36,000 monthly retail goal using strategic objective-setting, performance metric tracking, and one-on-one coaching. Designed an end-to-end client engagement framework that achieved strong NPS and retention results.

Client Engagement NPS Management Workflow Optimization