Chrystal Embry

Managed and oversaw front-end operational execution for Detroit, Mid-Michigan, Flint, Rochester, and Kalamazoo markets, encompassing 30 hospitals and ancillary locations. Improved and aligned revenue cycle and patient access processes through cross-functional collaboration with key client and R1RCM stakeholders, ensuring strategic alignment. Facilitated process improvement via root cause analysis

Managed and supervised Kalamazoo Patient Access Supervisors, Patient Financial Advocates, and Insurance Verification teams. Provided oversight of staff schedules, including development of FTE, overtime, and volume analyses. Assisted by providing R1 Analytics learning sessions and root cause analysis to drive KPI site performance improvement.

Managed all aspects of the revenue cycle for hospital and clinic operations, including patient access, medical records, and billing. Coordinated revenue cycle operations with all hospital units, physician offices, and medical staff. Developed revenue cycle objectives and participated as a management team member in hospital objectives, ensuring alignment with the organization's strategic plan.

Supervised the day-to-day operation of a sixteen-person cash posting team. Provided day-to-day direction on workflow, priorities, and quality of processes. Identified performance issues and counseled employees, as well as utilized the performance appraisal process for evaluation purposes.

Supervised the day-to-day operation of the Billing Office and the Patient Access department. Reviewed escalated A/R and provided denial management support. Monitored staff work queues through EPIC to ensure proper productivity levels and claim submittal in a timely manner.

Provided direct administrative support to the President/CEO, Executive Vice President/CFO, and other executive leadership. Responsible for all aspects of Board committee meetings, including agendas, minutes, presentations, and meeting packets. Researched and analyzed relevant subject matter for administrative reports, statements, and the development of the organization's strategic plan.

Administered employee benefit programs, including group life insurance, health and dental insurance, vision insurance, disability, and 403(b). Notified terminated employees of benefit conversion privileges, including COBRA, FLEX, and Life, AD&D, and STD Insurance. Worked with ASR Physicians Care to assist employees with any insurance billing issues.

Responsible for initial practice and hospital billing, as well as follow-up to Medicare and Medicare Health Maintenance Organizations. Reviewed and resolved clearinghouse edits to ensure clean claims submission. Resolved accounts identified on detailed aging on a weekly basis.

Grade: 3.93 GPA

Graduated with honors with a program GPA of 3.93. Coursework emphasized healthcare delivery, communication and management strategies, health and disease, regulation and compliance, information systems, and medical terminology.

Grade: 3.98 GPA

Achieved a program GPA of 3.98. Coursework focused on health communication, claims preparation, patient records and privacy, financial management, and cultural diversity.