Open to opportunities

Christy Saint-Vil

@christysaintvil

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Adjunct faculty candidate with extensive experience in product management.

United States

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What I'm looking for

I seek a role that allows me to leverage my expertise in product management and education, fostering growth and innovation.

I am an adjunct faculty candidate with an MBA and over a decade of corporate experience in product management, business strategy, and operations. My career has been marked by a proven ability to lead cross-functional teams and manage substantial financial transactions, exceeding $71 million quarterly. I thrive on translating complex business concepts into actionable insights, ensuring that both students and stakeholders can grasp and apply these ideas effectively.

Throughout my career, I have successfully launched global client management tools, improved user efficiency, and enhanced customer satisfaction through innovative solutions like AI-powered chatbots. My experience includes facilitating executive-level presentations and stakeholder workshops, where I emphasize the importance of data-driven decision-making and strategic planning. I am passionate about bridging theory and practice in the classroom, preparing the next generation of business leaders to excel in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Product Manager, Vice President

Current

State Street

Jul 2022 - Present (2 years 11 months)

Currently leading the global adoption of client inquiry management tools, enhancing user efficiency by 15% for over 18,000 users. Responsible for aligning product capabilities with market demands through competitive analysis and deploying AI-powered chatbots to improve customer satisfaction.

Product Management Competitive Analysis Efficiency Improvement Process Optimization Customer Satisfaction

Corporate Finance, Assistant Vice President

State Street

Dec 2019 - Jul 2022 (2 years 7 months)

Oversaw complex billing processes with a team of six, implementing improvements that reduced processing time by 25%. Managed $71M in quarterly transactions and achieved process standardization.

Billing Management Team Leadership Process Improvement Operational Excellence Workflow Optimization Compliance Management Performance Metrics

Client Experience Consultant, Vice President

State Street

Jul 2021 - Jul 2022 (1 year)

Managed client deals in collaboration with the Sales team, re-engineering processes to reduce risk and improve execution timelines by 30%. Facilitated workshops to gather customer insights for product improvements.

Client Management Cross Functional Collaboration Facilitation Customer Insights Sales Integration Operational Consistency Stakeholder Engagement

Business Analyst, Officer

State Street

May 2018 - Dec 2019 (1 year 7 months)

Conducted risk-based assurance reviews and developed process documentation methodologies. Improved operational efficiency through metrics-driven insights and process improvements.

Risk Assessment Documenting Operational Processes Efficiency Improvement Metrics Analysis Process Improvement Assurance Reviews Governance Data Analysis

Education

Degrees, certifications, and relevant coursework

University of Massachusetts

Master of Business Administration, Business Administration

2016 - 2018

Completed a Master of Business Administration with a concentration in Information Systems, focusing on the integration of technology and business strategies to enhance organizational performance.

University of Massachusetts

Bachelor of Science, Business Administration

2012 - 2016

Earned a Bachelor of Science in Business Administration with a concentration in Management, gaining foundational knowledge in business principles and management practices.