At Wyndham Travel + Leisure, I serve as the first point of contact for IT support through phone, email, and ticketing systems. I log, categorize, prioritize, and resolve incidents and service requests within SLA goals.
I troubleshoot L1 hardware, software, operating system, email, and basic network issues, including password resets, account unlocks, and access management. I escalate unresolved issues to L2/L3 with accurate documentation and clear status communication.
Previously at IQOR, I supported customers with mobile and internet services while identifying and resolving device, account, and connectivity problems.
At Mabalacat City College, I maintained computer lab machines, configured and troubleshot faulty computers, re-imaged devices, and installed software needed by students.
