Christine Medina

Operated a 3CX phone system to handle high-volume customer calls and processed customer credit card orders via BigCommerce, resolving disputes and issuing credits. Used NetSuite to update orders and process reships/returns, and communicated with customers by email through HubSpot.

Supported development and finance teams by backing fundraising initiatives, managing donor data in Salesforce including campaigns and creating opportunities/accounts/contacts. Coordinated with leadership and finance for reconciliation, tracked fundraising trends, prepared reports, and processed contributions including stock donations and donor-advised funds.

Operated a 3CX phone system to handle high-volume customer calls and processed customer credit card orders via BigCommerce, resolving disputes and issuing credits. Used NetSuite to update orders and process reships/returns, and communicated with customers by email through HubSpot.

Served as the first point of contact to establish positive customer experience at the dealership while supporting financial processes and clerical work. Managed dealership accounts receivable by collecting payments from Parts/Service/Sales, preparing daily deposits, scanning checks, processing credit card payments, and generating monthly billing statements.

Handled large accounts receivables for 10 Hendrick stores across different states, collecting and processing cash, check, and credit card payments and preparing deposits in Reynolds & Reynolds. Coordinated with autobody shops and mailed monthly statements to support timely payments.

Greeted clients, arranged meetings with agents, and managed a client database using a complex multi-line phone system. Collected and processed payments, prepared daily deposits, and helped update insurance policies to improve client experience.

Supervised customer service and led accounts receivable by collecting and processing check, cash, and credit card donations and sales orders. Completed daily bank reconciliation, assisted with call screening for CatholicAnswers Live, and prepared donor tax letters/gift receipts to support stewardship.