Open to opportunities

William Chirwa

@williamchirwa

Message

I am a customer service representative experienced in fast-paced call centers.

Zambia

Message

What I'm looking for

I am seeking a customer service role in a fast-paced call center or live-chat team—ideally within gaming/betting—where I can apply my communication and problem-solving skills, receive mentorship, and grow into senior support or supervisory roles.

I am a customer service professional with hands-on experience in a busy call center environment serving the gaming and betting sector. I handled customer inquiries, resolved issues, provided clear product information, managed multiple calls, and met performance targets while keeping calm under pressure.

I bring strong communication, interpersonal and problem-solving skills, plus practical knowledge of gaming and betting operations and adaptable technical skills for live support roles. I am focused on delivering positive customer outcomes, learning quickly, and progressing into broader support or supervisory responsibilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

4rabet

Handled customer inquiries and resolved issues in a high-volume call center, managing multiple calls and meeting performance targets. Provided product information and maintained service quality under tight SLAs.

Customer Support Call Center Operations CRM Communication Problem Solving Live Chat Support