Open to opportunities

Christine Chemarum

@christinechemarum

Message

Dedicated customer Success and customer support specialist.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to support executives and enhance client relationships in a dynamic environment.

I am a dedicated and results-driven professional with a strong background in customer service, public relations, and media management. My experience includes providing high-quality support to executives and managing client relationships, which has enhanced organizational productivity. I thrive in fast-paced environments, focusing on detail, confidentiality, and time management.

Throughout my career, I have successfully managed customer inquiries, coordinated client requests, and developed marketing content that resonates with target audiences. My roles have allowed me to hone my skills in executive support, business correspondence, and problem-solving, ensuring that I deliver exceptional service to clients and stakeholders alike.

As I seek to leverage my expertise in supporting top executives internationally, I am eager to contribute to your company’s client success. I am passionate about fostering strong relationships and ensuring that every client interaction is positive and productive.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Her Dream Foundation

May 2023 - Present (2 years)

Helped organize and coordinate community outreach programs and events, assisting in marketing, communications, and logistics while demonstrating strong time management skills.

Event Coordination Community Outreach Marketing Communication Logistics Time Management Organizational Skills Team Collaboration

Customer Service Representative

Call Center International (CCI Kenya)

Nov 2021 - Jan 2025 (3 years 2 months)

Provided high-quality customer support to US-based clients, managing inquiries related to flight bookings and service-related issues. Ensured confidentiality and attention to detail while addressing customer concerns and providing real-time solutions.

Customer Support Time Management Confidentiality Problem Solving MS Office Suite Zendesk Communication Attention To Detail Crisis Management

PR Intern

Lean Leap Consultants

Jan 2021 - Jan 2022 (1 year)

Supported public relations activities by drafting business correspondence and managing client communications. Assisted with media outreach and organized PR events to enhance client relationships.

Public Relations Client Communication Event Management Time Management Organizational Skills

Marketing Associate

Caaly Naturals

Jan 2020 - Jan 2021 (1 year)

Developed content and coordinated marketing campaigns across multiple platforms. Analyzed customer data to optimize marketing strategies, improving productivity and client satisfaction.

Content Development Marketing Campaigns Data Analysis Client Communication Organizational Skills Project Coordination Business Judgment Social Media Management

Intern

Effective Advertising Limited

Jan 2020 - Mar 2020 (2 months)

Assisted with crisis and reputation management while supporting content creation and graphic design. Ensured high-quality deliverables that aligned with client expectations.

Crisis Management Reputation Management Content Creation Graphic Design Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Mass Communication, Mass Communication

2017 - 2022

Studied Mass Communication with a specialization in Public Relations and a minor in Advertising, gaining skills in media management and communication strategies.