Christian Hanold

Managed a portfolio of liability and property damage claims across European markets, investigating circumstances, assessing evidence, and negotiating settlements.

Led a team of 20-30 customer operations advisers, managing escalations from flight disruptions and coordinating welfare solutions for passengers.

Managed front-of-house operations at a newly opened luxury hotel, recruiting and leading a team of 36 employees and handling escalated guest issues.

Managed international assistance cases involving vehicle breakdowns, accidents, and traveler difficulties, coordinating roadside assistance and repatriation solutions.

Managed complex international customer relations cases, investigated complaints, and supported vulnerable passengers as part of the Special Assistance Team.

Held hotel-wide operational responsibility during duty management shifts, managing guest complaints, incidents, and coordinating multi-department responses.

Coordinated international concierge, travel, and guest-support services for corporate and private clients, including during the 2014 FIFA World Cup in Brazil.

Managed consular cases involving Canadian citizens in Switzerland and Liechtenstein, including emergencies, passport services, and coordination with local authorities.

Progressed through front-office positions, managing operations, supervising a multilingual team, and handling complex guest requests and service recovery.

Handled reservations and reception duties at a grand hotel.

Performed reception duties at a hotel.

Served as service leader in a hotel.

Worked as a chef de rang in a luxury hotel.

Completed the Staatlich geprüfter Wirtschaftsassistent program, a state-certified business assistant qualification.

Completed a professional hotel apprenticeship as a Hotelfachmann, certified by the Chamber of Industry and Commerce.

Completed consular training provided by the Government of Canada in Ottawa.

Completed special assistance training provided by Air Canada.