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Christian H

@christianh

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Product Manager at Infosys, contributing to Aeroméxico’s mobile-wallet boarding passes and an NPS improvement.

Peru

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At INFOSYS, I manage B2B digital product initiatives from requirements through release, working with Product Owners to refine backlogs and prioritize work. I contributed to Aeroméxico’s boarding-pass integration into mobile wallets, which contributed to a 3 to 8-point NPS improvement across the travel journey.

I’ve also coordinated work on Verizon’s B2B connected vehicle product and managed SAP Business One implementations and integrations for B2B clients at VENTURA SOLUCIONES. Earlier, I contributed to a regional digital transformation initiative at TELEFÓNICA and participated in product discovery and delivery at NAVELAB.

Experience

Work history, roles, and key accomplishments

B2B Product Delivery | Agile Project Manager

Infosys

Jan 2024 - Jun 2026 (2 years 5 months)

Managed multiple end-to-end B2B digital product initiatives in parallel, coordinating cross-functional teams from requirements through release. Contributed to digital initiatives for Aeroméxico and Verizon, improving NPS and aligning teams on product roadmaps.

Product Management Agile Scrum Backlog Refinement Prioritization Roadmapping Stakeholder Management Cross Functional Collaboration Data Analysis Jira SQL Google Analytics Miro Trello Excel Claude Code RStudio

Project Manager / Scrum Master

Ventura Soluciones

Jun 2023 - Dec 2023 (6 months)

Managed SAP Business One implementations and integrations for B2B clients, translating operational needs into technical requirements. Coordinated solutions to centralize sales, inventory, finance, and production processes.

SAP Business One Project Management Scrum Requirements Gathering Stakeholder Management Integration KPI Monitoring Dashboarding

Product & Digital Transformation

Telefónica

Feb 2022 - Oct 2022 (8 months)

Contributed to a regional digital transformation initiative across 8 Latin American countries, assessing team maturity and establishing a regional baseline. Participated in planning and rollout of a maturity model, coordinating regional stakeholders and priorities.

Digital Transformation Agile Scrum Maturity Model Stakeholder Management KPI Monitoring Cross functional Coordination

Product Delivery & Agile

Navelab

May 2017 - Jan 2022 (4 years 8 months)

Participated in Product Discovery for web product projects, identifying pain points and business needs. Worked with Product Owner on backlog prioritization and refinement, and managed client relationships and delivery coordination.