christian fernandez

Operate robotic systems to collect operational and testing data, execute standardized testing procedures, and document results. Assist engineers with equipment setup, laboratory operations, and troubleshooting while maintaining a safe lab environment.

Monitored critical data center infrastructure and hardware alarms in a 24/7 enterprise environment, performed Smart Hands support, and diagnosed hardware failures. Produced technical documentation and managed customer communications across ticketing systems.

Imaged, configured, and deployed enterprise Windows workstations, performed hardware upgrades, and supported enterprise deployment projects.

Supported hundreds of employees across onsite and remote environments, developed remote onboarding process during COVID-19, and administered Okta and Active Directory accounts.

Managed high-volume imaging and deployment of Mac and Windows systems, coordinated laptop deployments for training and events, and served as primary point of contact for imaging lab.

Diagnosed and repaired desktops, laptops, and smartphones, and provided in-person, phone, and remote technical support.

Provided remote and onsite technical support across multiple business locations, deployed hardware and software, and improved technical documentation.

Performed remote server maintenance using Dell OpenManage and coordinated hardware repairs with Dell field technicians.

Managed enterprise computer imaging and deployment, performed workstation migrations, software installation, and data backups, and provided technical support during upgrade projects.

Pursuing an Information Technology degree online, currently ongoing.

Earned the CompTIA A+ certification.

Earned the Lenovo Repair Certification.