At Cambridge University’s Cambridge Centre for Alternative Finance, I led institutional communications and digital engagement for its global SupTech program office, working directly with senior leadership.
I coordinated communications across websites, newsletters, social media, reports, publications, and event marketing. For SupTech Week 2024 and 2025, I supported speaker communications, event marketing, and digital content for events with 118 senior speakers, 1,400+ registrants, and nearly 1,000 live participants.
As a freelance marketing and communications consultant, I supported startup founders and small businesses from strategy through implementation. My SEO and content strategies delivered up to 50% growth in organic website traffic, while targeted social media activity achieved up to 60% follower growth.
At TAFE NSW, I progressed through customer service roles and ultimately managed a 10-person team. I developed clearer customer information and service processes, reducing complaint resolution time by 30% while maintaining approximately 90% customer satisfaction.
