Christian Biacan
@christianbiacan
I've led BPO support teams and delivered exceptional customer service across SaaS, retail, and sales.
PhilippinesWhat I'm looking for
I've supported Zapier as an Associate Support Specialist, Support Specialist, and Team Leader/Supervisor, following earlier subject matter expert work for ABRA, Venus ET Fleur, and Rakuten.
I'm currently an Admin Coordinator at Flow Digital, Inc. My background also includes customer service, inbound sales, retention, and operations support across BPO environments.
Experience
Work history, roles, and key accomplishments
Admin Coordinator
Flow Digital, Inc.
Jul 2025 - Present (1 year 3 months)
Coordinating administrative tasks and supporting operations at Flow Digital, Inc.
Team Leader/Supervisor (Zapier)
Flow Digital, Inc.
Jun 2023 - Jul 2025 (2 years 1 month)
Supervised a team and managed Zapier-related operations.
Support Specialist (Zapier)
Flow Digital, Inc.
Aug 2022 - May 2023 (9 months)
Provided support for Zapier-related issues and customer inquiries.
Associate Support Specialist (Zapier)
Flow Digital, Inc.
Jul 2021 - Jul 2022 (1 year)
Assisted with Zapier support tasks and customer service.
Subject Matter Expert (ABRA)
Flow Digital, Inc.
May 2021 - Jul 2021 (2 months)
Served as a subject matter expert for ABRA-related processes.
Subject Matter Expert (Venus ET Fleur)
Flow Digital, Inc.
Apr 2021 - May 2021 (1 month)
Provided expertise on Venus ET Fleur products and services.
Subject Matter Expert (Rakuten)
Flow Digital, Inc.
May 2019 - Sep 2020 (1 year 4 months)
Served as a subject matter expert for Rakuten-related processes.
Customer Service Representative (Rakuten)
Flow Digital, Inc.
May 2018 - May 2019 (11 months)
Handled customer service inquiries and support for Rakuten.
Retention Representative (SiriusXM Scripted Saves)
Infinity Support Philippines, Inc.
Sep 2016 - Feb 2017 (5 months)
Retained customers for SiriusXM by handling cancellation requests and offering solutions.
Inbound Sales Representative (SiriusXM Sales)
Infinity Support Philippines, Inc.
Jun 2015 - Sep 2016 (1 year 3 months)
Handled inbound sales calls for SiriusXM, promoting and selling subscriptions.
Education
Degrees, certifications, and relevant coursework
Emmanuel College
Associate Degree, Hotel and Restaurant Management
2007 - 2009
Completed a two-year course in Hotel and Restaurant Management.
Calumpit Institute
High School Diploma, General Studies
2001 - 2005
Completed secondary education.
His Sanctuary Christian Academy
Elementary Diploma, General Studies
1993 - 2001
Completed primary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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