Looking for a job

Anne Villarin

@annevillarin

Customer Operations and Customer Experience professional with experience in customer support, training, knowledge management, documentation, and proce

Philippines

Message

What I'm looking for

I am looking for a role where I can help customers succeed while improving the systems and processes that support them. My ideal opportunity combines customer experience, operations, documentation, training, and problem-solving in a fast-paced environment. I am especially interested in Customer Success, Customer Operations, Support Operations, and Customer Experience roles.

I am a Customer Experience and Operations professional with experience across customer support, training, documentation, knowledge management, and process improvement. Throughout my career, I have worked in remote, customer-facing environments where I have helped customers resolve issues, navigate products and services, and achieve successful outcomes while also contributing to operational excellence behind the scenes.

Most recently, I supported large-scale customer operations, managing customer inquiries, escalations, technical troubleshooting, onboarding support, Help Center resources, and AI-assisted support workflows. I have experience with Zendesk, Zoom Contact Center, knowledge base management, SOP creation, process documentation, and cross-functional collaboration. I have also developed training materials, supported onboarding programs, conducted readiness assessments, and helped improve team performance through training and knowledge-sharing initiatives.

One of my key strengths is my ability to bridge customer needs with operational improvements. I enjoy identifying recurring issues, improving workflows, creating scalable documentation, and building resources that help both customers and internal teams succeed. I believe great customer experiences are created not only through excellent support, but also through strong processes, clear communication, and continuous improvement.

I am particularly interested in Customer Success, Customer Operations, Support Operations, Customer Experience, Training & Enablement, Knowledge Management, and Process Improvement roles. I thrive in collaborative, fast-paced environments where I can solve problems, learn new technologies, contribute ideas, and make a meaningful impact.

Outside of work, I enjoy reading, exploring new technologies and AI tools, learning about customer experience best practices, and continuously developing new skills. I am naturally curious, highly adaptable, and motivated by opportunities to help people while building systems and processes that scale.

Experience

Work history, roles, and key accomplishments

Zendesk Lead (Client Care)

Brave Thinking Institute

Jun 2024 - Mar 2026 (1 year 9 months)

Supported clients across Zendesk, Zoom Contact Center, live chat, and email, providing technical troubleshooting and real-time assistance for virtual events reaching thousands of attendees. Managed escalations, maintained Help Center and internal SOPs, and coordinated with operations and event teams to deliver seamless attendee experiences.

Zendesk Administration Help Center Management Zoom Contact Center Technical Troubleshooting Escalation Management Knowledge Base Management Live Chat Support Event Management Operations SOP Development

Client Care Specialist

Brave Thinking Institute

Jun 2024 - Mar 2026 (1 year 9 months)

Supported clients across Zendesk, Zoom Contact Center, live chat, and email in a fast-paced remote environment. Provided technical troubleshooting for virtual events serving thousands of attendees and managed escalations with professionalism, while maintaining Help Center articles and operational workflows.

Zendesk Zendesk Administration Help Center Management Zoom Contact Center Live Chat Support Technical Troubleshooting Escalation Management Knowledge Base Management Virtual Operations

Universal Support Agent

SOPHI Inc.

Oct 2021 - Feb 2022 (4 months)

Managed customer and operational support across multiple client accounts, handling reservations, order support, and account inquiries via email and chat. Performed accurate back-office data entry and account updates while adapting to diverse workflows and support requirements.

Customer Support Account Management Email Support Live Chat Support Back Office Administrative Processing

Customer Service Rep Tier III

TeleTech

Jul 2021 - Oct 2021 (3 months)

Provided Tier III support for account concerns, technical issues, and equipment repair coordination, including urgent patient-on-the-table escalations. Resolved sensitive, high-pressure cases with professionalism and strong attention to detail in fast-paced support workflows.

Escalation Handling Technical Troubleshooting Repair Coordination Incident Response Multitasking

Support Trainer

Vortex Business Process Outsourcing

Jun 2020 - Jul 2021 (1 year 1 month)

Trained and onboarded new employees by delivering account education, workflow instruction, and operational coaching. Provided real-time floor support for more than 70 agents in a high-volume customer service environment.

Employee Training Onboarding & Support Floor Support

Trainer (Customer Service)

Vortex Business Process Outsourcing

Jun 2020 - Jul 2021 (1 year 1 month)

Trained and onboarded new employees by delivering account education, workflow instruction, and operational coaching. Provided real-time floor support for 70+ agents in a high-volume customer service environment, ensuring consistent performance and adherence to processes.

Employee Training Onboarding & Support Real Time Floor Support Coaching Process documentation Knowledge transfer Performance Support

Customer Service Rep

Inspiro Relia, Inc.

Apr 2020 - May 2020 (1 month)

Provided customer support and account assistance, handling troubleshooting and general inquiries while maintaining service quality and professionalism.

Customer Support Account Services Troubleshooting Service quality Problem Solving

Customer Service Representative

Inspiro Relia, Inc.

Apr 2020 - May 2020 (1 month)

Provided customer support and account assistance, handling troubleshooting and general inquiries while maintaining service quality. Supported customers with professional issue resolution in a fast-paced support setting.

Customer Service Account Support Troubleshooting Email Support Chat Support Fast Paced Support