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Christian Bello Villarroel

@christianbellovillar

IT consultant and telecommunications engineer who improved Entel’s remote-channel profitability by 12% annually.

At EntelPCS, I led commercial projects for remote channels including Call Center, IVR, and USSD. I delivered sustained 12% annual profitability growth across those channels and helped increase customer satisfaction from 40% to 72%.

My work has included developing IVR and mobile-telephony services, integrating banking and telecommunications systems, and managing product and innovation initiatives. Since 2019, I’ve worked independently in IT, and I currently explore AI tools for research, writing, and creative work.

Experience

Work history, roles, and key accomplishments

Current

Author & AI Tools User

Current

Independent Writing and AI Exploration

Jan 2025 - Present (1 year 9 months)

Develops writing projects and explores AI tools to support research, idea generation, creative work, and content production.

Research Content Production ChatGpt Claude Deep Seek Perplexity Grok Gemini Suno

Current

Independent IT Consultant

Current

Independent IT Professional

Jan 2019 - Present (7 years 9 months)

Applies extensive experience in software development, systems, and technology projects to address IT needs and solve technical problems.

Project Management Software Development Systems Engineering Technical Problem Solving

Head of Innovation and Development

Newhap Mobile Marketing

Jan 2016 - Dec 2019 (3 years 11 months)

Led the innovation program strategy and roadmap, coordinating engineering, design, operations, finance, and sales teams to bring products to market. Managed R&D initiatives and provided consulting support to companies.

Strategy Innovation Management R&D Product Development Team Leadership Stakeholder Management

Product Manager

Convergia Chile

Feb 2016 - May 2016 (3 months)

Developed business models, long-term competitive strategy, product vision, and roadmaps. Identified market opportunities, defined value propositions, and supported data-driven market and competitive analysis.

Business Strategy Competitive Analysis Roadmapping Product Management Business Modeling Competitive Strategy Market Analysis

Independent Technology Consultant

Independent

Jan 2016 - Feb 2016 (1 month)

Provided advisory services in development, deployment, production, and engineering for telecommunications, banking, and financial-services environments.

Consulting Telecommunications Banking Financial Services Engineering

Automated Channels Analyst

Entel PCS

Jan 2013 - Jan 2016 (3 years)

Led development and implementation of commercial projects for remote channels including Call Center, IVR, and USSD. Delivered sustained 12% annual profitability growth and increased customer satisfaction from 40% to 72%.

Market Research Team Coordination IVR USSD Call Center Channel Management Customer Satisfaction Profitability Analysis

Project Engineer

Sixtra Chile S.A.

Jan 2010 - Jan 2013 (3 years)

Developed IVR 301 applications for Entel using IVR technologies, Unix, Visual Studio 6, and database integrations.

IVR Unix Visual Studio Database Integration

Softphone Developer

Orsan Holding

Jan 2010 - Mar 2010 (2 months)

Developed a softphone solution for a collections call center, including APIs for database communication and integration with Interactive Intelligence.

Softphones API Development Database Communication Softphone Software API Integration Interactive Intelligence

Senior Systems Analyst

Banco de Chile

Jan 2009 - Jan 2010 (1 year)

Supported production systems and implemented modifications to banking services in IBM AIX, Unix SUN, C, HTML, and Java environments. Created and managed data-service views supporting approximately 65% of the bank's platforms.

IBM AIX Unix C HTML Java Data Services Performance Testing

Development / Project Engineer

Telectronic Chile S.A.

Jan 2006 - Jan 2009 (3 years)

Developed IVR and mobile-telephony services for clients including Entel PCS and Claro Perú, and served as Project Lead for Claro projects. Delivered call-transfer, balance-inquiry, complaint, installation, conference-call, and database-migration solutions.

Project Leadership IVR Telephony Project Management Database Migration Nortel Platform Speech Recognition

Programmer Analyst / Project Engineer

Sixbell S.A.

Jan 1997 - Jan 2006 (9 years)

Designed and developed IVR, banking, prepaid, calling-card, mobile-service, monitoring, reporting, CTI, and speech-recognition solutions for major banking and telecommunications clients across Latin America. Led banking IVR migration and integration projects using VXML, XML/MQSeries, APIs, stored procedures, and database connectivity.