maria valdez
@mariavaldez1
Bilingual customer support professional with 3+ years handling orders, cash, and real-time inquiries.
ArgentinaWhat I'm looking for
I’m a bilingual, customer-facing professional (Spanish native, English B2) with 3+ years in high-volume, real-time service environments. I resolve inquiries and complaints with a clear, empathetic communication style, staying adaptable and detail-oriented even under pressure.
In my recent roles, I managed daily cash register opening and closing with zero discrepancies, and I dispatched orders across counter and online channels during peak demand. I also supported inventory and stock control to keep products available, and I’m actively building customer-support tooling skills through HubSpot Service Hub certification and Zendesk Omnichannel Agent certification (in progress).
Experience
Work history, roles, and key accomplishments
Barista & Waitress
Alma Canella Cafe Bistro
Apr 2024 - Present (2 years 3 months)
Delivered customer service and resolved inquiries in a high-traffic cafe environment. Managed daily cash register opening/closing and dispatched orders via counter and online channels during peak demand.
Waitress & Sales Associate
Chungo Helados Cafe y Delicatessen
Dec 2023 - Mar 2024 (3 months)
Provided customer service and sales assistance. Handled order dispatch via counter and online channels.
Cashier
Americo Helados
Mar 2023 - Jun 2023 (3 months)
Managed high-volume cash transactions using POS and QR/cash payment systems.
Sales Associate & Cashier
Grido Helados
Mar 2022 - Mar 2023 (1 year)
Delivered customer service and managed cash register operations in a high-volume retail environment. Maintained stock control and inventory to ensure consistent product availability.
Education
Degrees, certifications, and relevant coursework
Zendesk Academy
Omnichannel Agent Certification, Zendesk Omnichannel
2025 -
Currently completing an Omnichannel Agent Certification through Zendesk Academy (started in 2025).
HubSpot Academy
Service Hub Software Certification, HubSpot Service Hub
Earned a Service Hub Software Certification through HubSpot Academy in 2025.
High School Diploma
High School Diploma, High School
Completed a High School Diploma in 2019.
T.A.L.E.S.
English B2 (Upper-Intermediate), English
2008 - 2017
Completed English training resulting in an English B2 (Upper-Intermediate) level.
Availability
Location
ArgentinaAuthorized to work in
Job categories
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