Christian Acurio

Supported ITSM transformation and migration, engaging stakeholders and translating requirements into functional specifications and user stories.

Worked within a 5-member team to analyze customer needs, translate requirements into potential AI solutions, and support application development, testing, and evaluation.

Led a team of 6 across Application Support and DevOps, coordinating service delivery for cloud-connected automotive applications and monitoring SLAs and KPIs.

Managed and supported 15 IT consultants across client assignments, planning assignments and workload allocation to match expertise with client needs.

Analyzed customer requirements and arranged product demonstrations and specialist consultations to support solution evaluation.

Managed approximately 40 customer accounts, coordinating requirements with internal sales, product, and support teams from engagement through delivery. Awarded Account Manager of the Year (2018).

Connected business users, developers, and IT teams for an automotive connectivity product, facilitating workshops and producing functional specifications and use cases.

Coordinated change and release management, aligning stakeholders and vendors on priorities and issue resolution to support service continuity.

Led 5 application support specialists, allocating work, coaching colleagues, and managing escalations to maintain service quality.

Directed major incident bridges, mobilized technical specialists and vendors, and coordinated recovery priorities for business-critical services.

Master's in IT Management from Göteborgs Universitet, Sweden, completed in 2010.

Bachelor's in Systems Science from Göteborgs Universitet, Sweden, completed in 2008.