Fran Cabric

Delivered full-scope cloud data warehouse transformations, significantly improving reporting speed and data consolidation. Managed multiple BI initiatives, acting as Scrum Master for BI squads and owning roadmap definition, resource planning, and release management. Established reporting frameworks using Power BI, Looker, and Tableau to enable executive teams to track strategic KPIs.

Gathered and prioritized BI requirements from senior business leaders and IT stakeholders, conducting sprint planning, retrospectives, and daily standups for distributed BI teams. Led backlog refinement and user story mapping to ensure transparent delivery tracking. Improved data models and visualization layers for reusability and performance.

Led the full BI lifecycle for the cloud business unit, from ingestion to insight generation. Designed executive dashboards to monitor sales, forecasting, and revenue growth, and defined strategic KPIs. Automated GTM performance tracking and developed applications for document creation, billing, reporting, and cost calculation.

Delivered structured BI and IT support for critical business applications, including CRM, finance, and security systems. Supported SOx compliance and performed data mapping for BI reporting systems. Developed cross-functional documentation and supported transformation initiatives.

Provided comprehensive IT service desk support, resolving technical issues for end-users. Utilized Workspace ONE Unified Endpoint Management and ServiceNow IT Service Management to ensure efficient service delivery.

Provided essential IT helpdesk support, addressing user inquiries and technical problems. Managed support tickets using OpenText Content Server, Zendesk, and ManageEngine Endpoint Central.

Performed business analysis to identify and define system requirements. Provided application support, troubleshooting issues and ensuring smooth operation of software solutions.