CCChrista Cruz
@christacruz
Detail-oriented HR and administrative professional with e-commerce experience.
PhilippinesWhat I'm looking for
I am a detail-oriented HR and administrative professional with a strong background in onboarding, employee documentation, and executive support. My experience spans various roles, including managing e-commerce operations for Petsentials PH, where I oversee day-to-day activities on platforms like Shopee and Lazada. My commitment to high customer satisfaction has resulted in improved store ratings and efficient order fulfillment.
Previously, I facilitated end-to-end onboarding processes for new hires at EY Middle East, ensuring a smooth transition into the organization. My ability to manage employee records and coordinate logistics has been instrumental in supporting HR functions. I thrive in dynamic environments and am dedicated to contributing to a people-centered organization.
Experience
Work history, roles, and key accomplishments
E-Commerce Store Manager
Petsentials PH
Jan 2024 - Present (1 year 5 months)
Managed day-to-day operations of Shopee and Lazada stores, including product uploads, pricing updates, and inventory tracking. Handled customer inquiries, order issues, and returns to ensure high satisfaction and store ratings.
Freelance Product Research and Listing
Freelance
Aug 2019 - Dec 2022 (3 years 4 months)
Researched and identified best-quality images for listed products. Wrote persuasive and informative product titles and descriptions.
Freelance Product Research
Freelance
Aug 2019 - Dec 2022 (3 years 4 months)
Researched and identified best-quality images for listed products. Wrote persuasive and informative product titles and descriptions.
HR Onboarding Support
EY Middle East
Oct 2018 - Mar 2019 (5 months)
Facilitated end-to-end onboarding formalities for new hires across the MENA region. Collected and verified employee documentation; updated HR systems and reports.
Administrative Assistant
Storck Middle East & Africa FZ-LLC
Dec 2016 - Oct 2018 (1 year 10 months)
Provided comprehensive administrative support to streamline office operations. Managed company communications and coordinated travel logistics for the General Manager and team.
Education
Degrees, certifications, and relevant coursework
St. Michael’s College
Bachelor of Science, Business Administration
Christar Freelance Bootcamp
Bootcamp, Freelance
St. Michael's College
Bachelor of Science in Business Administration, Business Administration
Completed a Bachelor of Science in Business Administration at St. Michael's College, Philippines. This program provided a strong foundation in business principles and practices.
Civil Service Commission of the Philippine Government
Certified Civil Service Professional, Civil Service
Obtained certification as a Civil Service Professional from the Civil Service Commission of the Philippine Government.
Athena Institute of Training & Assessment
Contact Center Services NCII, Contact Center Services
Completed the Contact Center Services NCII program at Athena Institute of Training & Assessment.
Bizniz Aide BPO Corp
Customer Support Representative Training, Customer Support
Underwent Customer Support Representative Training at Bizniz Aide BPO Corp.
Christar Freelance Bootcamp
Freelance Bootcamp, Freelancing
Participated in the Christar Freelance Bootcamp.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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