Chris T

Interpreted client data and relationship goals to generate targeted match recommendations. Applied internal matching protocols to ensure compatibility across lifestyle, values, and relationship intent.

Collaborated with clients to deliver tailored solutions using the wetracked.io app for ad tracking on Shopify, Funnelish, and Checkout Champ. Ensured tracking needs were met effectively, leading to improved performance and customer satisfaction.

Managed team performance, coordinated with departments for process improvements, and collaborated with clients for service recovery actions. Led team performance through coaching and leadership.

Supervised debt collection agents at Acquire BPO for Vocus Group, ensuring KPIs and financial targets were met. Conducted regular evaluations and coaching sessions to enhance team performance.

Managed customer accounts, re-contracting existing clients, and upselling products to increase revenue. Offered new mobile handsets and negotiated contract extensions to drive customer commitment.

Managed debt collection for delinquent accounts at Vocus Group, negotiating payment arrangements and processing financial hardship cases. Successfully recovered outstanding payments, improving cash flow and reducing bad debt.

Managed billing, handled complaints, and processed payments for Vocus Group Australia. Liaised with Australian counterparts for escalations and provided general customer inquiries support.

Provided technical support and troubleshooting for Dish Network satellite receivers. Handled general inquiries, processed payments, and managed customer subscriptions.

Bachelor's degree in Industrial and Organizational Psychology from Far Eastern University, completed from 1991 to 1996.