Chris Lewis

Owns data and analytics strategy for call center operations supporting a strategic client account. Established key/driver metrics delivering ~30% reduction in handle time, 15-18% cost savings, ~35% improvement in SLA attainment, and ~30% improvement in utilization. Built executive and operational reporting and leverages AI tools to increase productivity 3-4x.

Served as direct analytics partner to the Divisional President of Consumer Goods & Retail, driving data-informed decisions that contributed to a 10-15% increase in cash flow and 20-25% improvement in work order operational efficiency. Led and scaled a BI/analytics team from 6 to 11 professionals, supporting ~1/3 of JLL's Real Estate Management Services business across 30+ clients. Established data

Managed a team of 4 within a broader 10-person BI function supporting ~35% of Bridgestone's business across retail and sourcing. Helped establish an Agile working framework and streamlined project intake process. Introduced dashboard design standards focused on client ease of use.

Progressed from individual contributor to team lead; recognized as an Alteryx ACE. Improved local product mix strategy, driving measurable gains in sales and profit. Built data engineering processes and interactive dashboards across e-commerce, merchandising, pricing, and space planning. Administered a 150+ user Alteryx server environment.

Grew a finance-wide training program from 2 trainers/~75 trained to 15 trainers covering Alteryx, Tableau, SQL, and Power BI, reaching 600 individuals trained. Applied statistical/data science techniques to forecasting models, achieving 98% accuracy in monthly forecasts. Owned a full GL line for supplies spend, helping implement a zero-based budgeting approach.

Originated a finance-wide training program in Alteryx, Tableau, SQL, and Power BI, training ~75 individuals. Established and managed Walmart US's daily/weekly/monthly/quarterly reporting processes, introducing automation and error-handling improvements. Identified a data integrity issue in traffic comp % growth calculations and drove the correction for future quarterly earnings reporting.

Worked as an HR Data Analyst at Walmart, focusing on data analysis within the human resources domain.

Worked as a Financial Analyst at Cracker Barrel, focusing on financial analysis and reporting.

Worked as a Merchandise Planning Analyst at Cracker Barrel, focusing on merchandise planning and analysis.

Earned an MBA from John Brown University in 2019.

Earned a Bachelor's degree from Pennsylvania State University in 2012.