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Chris Elliott

@chriselliott

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GCC Service Desk Analyst with expertise in network troubleshooting.

United States

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What I'm looking for

I am seeking a role that offers opportunities for growth and challenges in network troubleshooting.

I am a dedicated GCC Service Desk Analyst with a strong background in troubleshooting various network devices, including Fortinet and Cisco equipment. My experience has equipped me with the skills to manage multiple clients' information effectively, ensuring that our data remains accurate and up-to-date. I excel in collaborating with onsite personnel to resolve network issues, ensuring seamless connectivity for our clients.

Throughout my career, I have developed a robust set of technical skills, including ticket management, customer service, and database entry. My role at Acuative has allowed me to become an escalation point for my coworkers, where I assist in training new employees and sharing my knowledge of troubleshooting techniques. I take pride in my ability to handle alarms from monitoring devices like Spectrum and respond promptly to any issues that arise.

Experience

Work history, roles, and key accomplishments

Current

GCC Service Desk Analyst

Current

Acuative

May 2016 - Present (9 years 1 month)

Provided technical support for network devices, including Cisco and Fortinet equipment, and managed customer information and ticketing systems. Trained new employees on customer-specific procedures and handled 24/7 network alarms.

Cisco Fortinet Ticketing Systems Customer Service Excel Spectrum Monitoring Training

Retail Sales Associate

Gamestop

Sep 2015 - Present (9 years 9 months)

Enhanced customer service skills through direct sales interactions and assisted customers with game selections. Managed transactions and maintained store appearance.

Customer Service Sales Inventory Management Product Knowledge

Grocery Store Associate

Marc's

Aug 2014 - Present (10 years 10 months)

Developed strong customer service abilities while working in the deli, stocking shelves, and operating as a cashier. Ensured product availability and maintained a clean store environment.

Customer Service Deli Operations Stocking Teamwork

Crew Member

McDonald's

Apr 2013 - Present (12 years 2 months)

Gained firsthand customer service experience by interacting with diverse customers and managing cash register operations. Prepared food items and maintained cleanliness standards in a fast-paced environment.

Customer Service Teamwork Fast Paced Environment Communication

Education

Degrees, certifications, and relevant coursework

ITT Technical Institute

Associate's Degree, Networking Systems Administration

Grade: 3.2 GPA

Graduated with an Associate's degree in Networking Systems Administration. Focused on gaining practical skills in network troubleshooting and management. Achieved a GPA of 3.2.

Parma Senior High School

High School Diploma, General Studies

Grade: 3.1 GPA

Completed high school education and earned a High School Diploma. Focused on general studies and prepared for post-secondary education. Achieved a GPA of 3.1.