On the Uphold campaign at SSG (Support Services Group), I reviewed high-risk profiles and account activity in a structured, high-volume case queue.
I made independent case decisions, including approving accounts, requesting information, or rejecting and closing accounts. I also assessed source-of-funds evidence and other materials for enhanced due diligence.
I verified identity documents in Veriff, initiated KYC re-verification when needed, and documented outcomes. When I identified suspicious activity, I escalated it with written reports.
At ListenTrust, I handled inbound customer calls for the Purity Products campaign, selling subscriptions and retaining customers. I’ve also worked in customer support training at Binance and in salon operations, sales, and customer service.
