Diego Marquez
@diegomarquez1
KYC & Doc Review Team Lead at Seis who adapted workflows for growing case volume and complexity.
MexicoWhat I'm looking for
At Seis, I led a 12-person KYC and Document Review team, adapting established workflows as the platform grew and cases became more complex. I served as an escalation point for high-risk identity verifications, using OSINT to investigate document inconsistencies.
I refined escalation protocols and quality checkpoints to help maintain a 24-hour resolution SLA on complex cases. I also contributed to training materials that incorporated lessons from complex cases and evolving document fraud patterns.
Before fintech, I worked as an attorney in Venezuela and taught law at Universidad Mundial. That legal background shapes how I assess documents and understand the regulatory intent behind KYC requirements; I’m now expanding into broader AML and AI-driven compliance.
Experience
Work history, roles, and key accomplishments
Ops Team Lead KYC / Doc Review
Seis
Mar 2025 - Mar 2026 (1 year)
• Led a 12-person KYC and Document Review team for a high-volume fintech platform, inheriting solid foundations built by my predecessor and adapting workflows to handle increased volume and complexity as the user base grew.
• Served as escalation point for complex cases, applying OSINT techniques to resolve high-risk identity verifications and document inconsistencies that exceeded standard proce
Senior Quality Control Analyst
Seis
Apr 2024 - Mar 2025 (11 months)
• Owned content and continuous improvement of Customer Support manuals, reducing agent friction and supporting CSAT performance at team level.
• Translated complex operational procedures into clear, executable guidance for frontline agents.
Third Party OnCall Analyst
Seis
May 2023 - Apr 2024 (11 months)
• Managed daily ticket queues via Zendesk, consistently achieving 100% same-day resolution on all assigned tickets (avg. 50 tickets/day).
• Resolved integration-related inquiries for Zelle, Venmo, and CashApp partnerships.
Analytical Support Specialist
Seis
Nov 2022 - May 2023 (6 months)
• Provided analytical support for customer-facing operations, building foundation for later team leadership role.
Professor of Law
Universidad Mundial
Jan 2019 - Dec 2022 (3 years 11 months)
Professor of Business Law, Labor Procedural Law, Legal Information Technologies, Foreign Investment Regulation and Computer Crimes.
Attorney
Law firm
Jul 2009 - Dec 2018 (9 years 5 months)
Advise companies on labor legal matters, obligations and duties towards the State, Public Administration and Private Entities. Drafting of assembly minutes, company formation, lease and leasing contracts. Review and advance judicial and administrative processes.
Attorney
SanchezRivas, Abogados Asesores
Apr 2007 - Jul 2009 (2 years 3 months)
Advise companies on labor legal matters, obligations and duties towards the State, Public Administration and Private Entities. Drafting of assembly minutes, company formation, lease and leasing contracts. Review and advance judicial and administrative processes.
Operations Manager
Aquatic Consulting, C.A.
Oct 2005 - Feb 2007 (1 year 4 months)
Advisory in labor, commercial, civil and maritime legal areas, drafting of opinions and rulings, legal defense of clients.
Labor Affairs Analyst
Tubos de Acero de Venezuela, S.A. (TAVSA)
Apr 2003 - May 2005 (2 years 1 month)
Discuss and administer collective agreements, drafting of opinions, document review.
Attorney
Escritorio Jurídico Blanco Rodríguez & Asociados
Mar 2001 - Apr 2003 (2 years 1 month)
Draft answers, evidence promotion, reports, rulings, opinions, legal assistance to the firm's client companies.
Legal Assistant
Escritorio Jurídico Carlos Parisca Mendoza & Asocidos
Jun 1998 - Feb 2000 (1 year 8 months)
Review court files, keep control of each one of them, especially procedural deadlines.
Education
Degrees, certifications, and relevant coursework
Basel Institute on Governance
Combatir la financiación del terrorismo
Jul 2025
Sumsub
How to collect data for successfull KYC
Aug 2025
KYC Lookup
Foundation in AML and KYC
Jul 2025
Duke University
Decentralized Finance (DeFi) Opportunities and Risks
Feb 2022
Universidad Nororiental Gran Mariscal de Ayacucho
Abogado
1995 - 2000
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Diego?
You can contact Diego and 90k+ other talented remote workers on Himalayas.
Message DiegoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
