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Chris Bickram

@chrisbickram

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Dynamic Technical Account Director with expertise in cloud technologies.

United States

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What I'm looking for

I am seeking a role that values innovation and collaboration, offering opportunities for growth and impactful projects.

I am a dynamic Technical Account Director with extensive experience in cloud and data infrastructure technologies, including OpenStack and Kubernetes. My career has been marked by a commitment to enhancing customer satisfaction and retention through collaborative engagement plans. At TACC, LLC, I supervised a diverse team of 110 professionals, leveraging cloud technologies to streamline operations and achieve significant improvements in customer loyalty and operational efficiency.

Throughout my career, I have consistently driven tailored solutions that foster long-term client relationships. My initiatives have led to a 30% reduction in operational costs and a 40% improvement in onboarding time for new users. I pride myself on my ability to lead cross-functional teams, resolve customer escalations, and implement quality control processes that enhance service delivery. My technical acumen, combined with my strategic approach to project management, has resulted in measurable success across various roles, including Solutions Architect and Sales Engineer.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Director

Current

TACC, LLC

Jan 2023 - Present (2 years 5 months)

As a Technical Account Director, I supervised a team of 110, leveraging cloud technologies to enhance operations. I developed streamlined processes using Salesforce, achieving a 30% reduction in operational costs and a 20% increase in customer retention through quality control processes.

Salesforce OpenStack Ubuntu Cloud Technologies Project Management Customer Engagement Team Leadership Quality Control Technical Documentation

Solutions Architect

6WIND

Jan 2021 - Jan 2023 (2 years)

In my role as Solutions Architect, I engineered virtual routing software using Kubernetes and designed training sessions on cloud technologies. I improved network performance and client understanding significantly through performance testing strategies and tailored architecture solutions.

Kubernetes OpenStack Docker AWS Grafana TRex SDN Solutions

Sales Engineer

Casa Systems

Jan 2016 - Jan 2021 (5 years)

As a Sales Engineer, I implemented Virtualized CMTS systems and managed project lifecycles, ensuring on-time delivery and alignment with stakeholder expectations. I also identified trends in the Cable & Telco sectors, producing strategic account plans for clients.

Virtualized CMTS Project Management RFI Customer Liaison Cable Solutions