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@chonpichan
Senior program manager specializing in refugee resettlement, operational leadership, and data-driven program delivery.
I am a senior program manager with over 21 years in refugee resettlement and 15 years in program management, committed to delivering timely, compliant services under USRAP.
I lead cross-functional teams and coordinate regional operations, applying integrity and compliance frameworks to safeguard sensitive data and uphold program accountability.
I use data analysis and Tableau dashboards to drive process improvements, improve accuracy, and produce statistical reports that inform monitoring, evaluation, and resource allocation.
I collaborate closely with PRM/A, USCIS, IOM, UNHCR and resettlement agencies to ensure seamless case processing and successful operational outcomes.
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Work history, roles, and key accomplishments
International Rescue Committee
May 2025 - Present (6 months)
Directed regional refugee case-processing operations under USRAP, ensuring timely service delivery, compliance with policy, and data integrity while coordinating with PRM, USCIS, IOM, and UNHCR to support resettlement pipelines.
International Rescue Committee
Aug 2012 - Feb 2025 (12 years 6 months)
Managed cross-functional case processing teams and developed Tableau dashboards and data-driven processes that improved accuracy, reduced errors, and ensured compliance with global timelines.
International Rescue Committee
Jul 2010 - Aug 2012 (2 years 1 month)
Coordinated team workflows, produced compliance and quality control reports, and monitored key data metrics to meet donor and internal requirements for resettlement processing.
International Rescue Committee
Dec 2005 - Jul 2010 (4 years 7 months)
Maintained detailed statistical reports on case statuses and departures, analyzed data trends to optimize workflows, and supported resource allocation for travel-ready cases.
Embassy of the United States
Apr 2004 - Dec 2005 (1 year 8 months)
Established and maintained refugee case records, entered medical and biodata information, prepared travel packets, and coordinated bookings with IOM to support resettlement logistics.
Teppitak Seafood Co., Ltd.
Jan 2003 - Jan 2004 (1 year)
Recorded and tracked daily seafood purchases, verified invoiced quantities, and produced daily purchase reports to support inventory accuracy and management decisions.
Mass Rapid Transit Authority of Thailand
Dec 2001 - Sep 2002 (9 months)
Prepared project progress documents for executive meetings, coordinated cross-departmental communications, and maintained organized project filing systems to support timely decision-making.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
Bachelor’s degree in business administration from Suan Dusit University, Bangkok, Thailand.
Diploma, Business Computer
Diploma in business computer from Sri Wattana Technology International College, Bangkok, Thailand.
Software and tools used professionally
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