Chi Trần
@chitrn
Hospitality professional delivering personalized luxury guest experiences with operational expertise.
What I'm looking for
I am a hospitality professional with two years' experience at Four Seasons Resort The Nam Hai, Hoi An, focused on delivering personalized luxury guest experiences and maintaining high standards of service.
As Housekeeping Coordinator since January 2024, I coordinated daily housekeeping operations, managed key distribution and staff safety procedures, and collaborated with cross-functional teams to ensure seamless guest service.
I assisted international guests with service requests, developed problem-solving skills to handle concerns with discretion and empathy, and was recognized as Employee of the Month in May 2025 for outstanding contribution.
I am completing studies at Duy Tan University (expected March 2025) and have completed a TOEIC training program (December 2025). I bring strong attention to detail, professionalism, Opera PMS and Microsoft Office proficiency, and a positive attitude to a guest-focused role.
Experience
Work history, roles, and key accomplishments
Housekeeping Coordinator
Four Seasons The Nam Hai
Jan 2024 - Present (1 year 11 months)
Coordinated daily housekeeping operations to maintain luxury standards, managed staff key distribution and safety protocols, and assisted international guests to improve satisfaction; recognized as Employee of the Month (May 2025).
Education
Degrees, certifications, and relevant coursework
Duy Tan University
2019 - 2025
Undergraduate studies at Duy Tan University from 2019 with expected graduation in March 2025.
Toeic Training Program
Certification, English Language / Test Preparation
Completed a TOEIC training program with certification received in December 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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