Chisomo Mlomba
@chisomomlomba
Customer service specialist at TNM who contributed to TNM Emerald and supported customer satisfaction and retention.
MalawiWhat I'm looking for
At TELEKOM NETWORKS MALAWI (TNM), I managed customer relationships, supported key accounts, and responded to client inquiries and service issues. I conducted approximately 20 customer satisfaction surveys monthly and prepared reports on sales, customer engagement, and business performance.
I contributed to the development of TNM Emerald, a customer management initiative designed to enhance service delivery to premium customers. I also supported customer onboarding and presented proposals for additional products and services based on client needs.
As a Call Centre Official at TELEKOM NETWORKS MALAWI (TNM), I handled customer inquiries by telephone and provided information about products and services. I helped customers with service-related questions and concerns, and educated them about promotional offers.
As a Research Supervisor at FOUNTAIN OF VICTORY / CENTRE FOR SOCIAL RESEARCH, I supervised field research and data collection. I monitored enumerator performance and reviewed questionnaires for completeness, consistency, and accuracy.
Experience
Work history, roles, and key accomplishments
Account Relationship Manager
Telekom Networks Malawi
Aug 2018 - Oct 2025 (7 years 2 months)
Managed customer relationships and provided ongoing support to ensure satisfaction and retention. Conducted customer satisfaction surveys, managed key accounts, and prepared reports on sales and engagement.
Call Centre Official
Telekom Networks Malawi
Oct 2017 - Aug 2018 (10 months)
Handled customer inquiries via telephone, providing accurate information about products and services. Assisted with service-related questions and maintained positive customer relationships.
Research Supervisor
Fountain of Victory Centre for Social Research
Dec 2010 - Jul 2015 (4 years 7 months)
Supervised field research and data collection activities, ensuring compliance with procedures and timelines. Monitored enumerator performance and reviewed questionnaires for accuracy.
Education
Degrees, certifications, and relevant coursework
ABBEY Management Development International
Certificate, Sales and Business Development
Sales and Business Development Training completed in 2024.
BYC
Certificate, Customer Service
Customer Service Training completed in 2024.
MCCCI
Certificate, Sales Negotiation
Professional Sales Negotiation Skills for Key Accounts training completed in 2021.
University of Malawi – Chancellor College
Bachelor of Social Science, Social Science
Grade: Credit
Bachelor of Social Science degree with credit from the University of Malawi – Chancellor College, completed in 2010.
University of Malawi – Chancellor College
Certificate, Monitoring and Evaluation
Certificate in Monitoring and Evaluation from the University of Malawi – Chancellor College, Sociology Department.
Africa Shield Communication
Certificate, Client Relationship Management
Client Relationship Management Training completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Salary expectations
Job categories
Skills
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