Chisom Anagu
@chisomanagu
I drive SaaS adoption, retention, and cloud security outcomes for customers.
NigeriaWhat I'm looking for
I've led onboarding, engagement, and programme success for 50+ participants at Thrivewell Elaglobal Services, sustaining 90%+ satisfaction and increasing engagement by 25%. I also lead customer success and brand strategy for XTOLICIA, owning the customer lifecycle from acquisition through post-purchase loyalty.
My background combines customer operations at GTBank, where I increased satisfaction by 70% and drove 45% adoption of digital banking products, with hands-on cloud security support across Azure and GCP. I translate IAM, compliance, and technical issues into clear customer guidance that improves adoption and reduces friction.
Through cloud-security and SaaS customer-success projects, I've led onboarding, health scoring, audit readiness, adoption recovery, renewal planning, and cross-functional delivery. I'm focused on helping customers realise measurable value while building durable stakeholder trust.
Experience
Work history, roles, and key accomplishments
Customer Success & Operations Lead
Thrivewell Elaglobal Services
Apr 2024 - Present (2 years 5 months)
Managed onboarding and engagement for 50+ programme participants, achieving 90%+ satisfaction and increasing engagement by 25%. Developed brand strategy and managed stakeholder relationships for a UK-Nigeria social enterprise.
Customer Success & Operations Lead
Thrivewell Elaglobal Services (TWES)
Apr 2024 - Present (2 years 5 months)
Managed onboarding and engagement for 50+ programme participants, achieving 90%+ satisfaction and increasing engagement by 25%. Developed brand strategy and managed stakeholder relationships across government, community, and corporate sectors.
Customer Success & Brand Strategy Lead
XTOLICIA Brand
Jan 2022 - Present (4 years 8 months)
Developed and executed customer acquisition and retention strategies for a fashion and beauty brand, owning the full customer lifecycle. Designed CRM-based engagement workflows and led omnichannel brand strategy, driving measurable revenue growth.
Technical Support Intern
Digital Witch Community
Nov 2024 - May 2025 (6 months)
Delivered real-time technical support to a growing community, increasing engagement by 40% and maintaining a 95% satisfaction rate. Simplified cloud and security concepts for non-technical users and reduced issue resolution time by 30% through documentation.
Customer Service Specialist
Guaranty Trust Bank (GTBank)
Sep 2011 - Dec 2016 (5 years 3 months)
Managed high-volume customer relationships in a regulated banking environment, increasing customer satisfaction by 70% and driving 45% adoption of digital banking products. Reduced customer response time by 20% through streamlined communication.
Managed high-volume customer relationships in a regulated banking environment, increasing customer satisfaction by 70% and driving 45% adoption of digital banking products. Reduced customer response time by 20% through streamlined communication.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Business Administration, Human Resources Management
2017 - 2019
Pursued an MBA specializing in Human Resources Management, enhancing skills in strategic leadership and organizational behavior.
University of Benin
Bachelor of Science, Computer Science
2009 - 2014
Earned a Bachelor of Science in Computer Science, building a strong foundation in computing and problem-solving.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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