Chioma Nnaike

I am a proactive administrative team lead with over 10 years' experience managing business operations, coordinating teams, and optimising administrative systems. I thrive on ensuring organisational flow and supporting executive goals.

At Bet9ja, I led daily operations across the state as Retail Manager and Administrative Lead, managing staff scheduling, revenue payments, logistics and stakeholder relations. I represented the company at meetings and submitted comprehensive daily business reports to senior management.

Earlier roles as Customer Payout Officer and Customer Care Representative strengthened my cash-handling accuracy, customer service, and record-keeping skills, and reinforced strict compliance with policies and secure documentation practices.

I use Microsoft Office and remote communication tools like Zoom and Slack, and apply strong report-writing and documentation skills to drive process improvement. I lead with clear communication, attention to detail, and a commitment to team development and continuous growth.