At DCS Communication Center, I placed customer orders over the phone for a UK retail account, keeping calls under five minutes and placing an order on 88% of calls.
I applied offer codes, helped customers find products in the catalog, created accounts for first-time callers, and walked customers through payment while upselling relevant add-on products.
For DCS Communication Center’s Australia account, I responded to 50–80 customer emails daily using ReplyOne. I provided complete answers that resolved inquiries in a single reply and reduced follow-up needs.
I also placed and tracked orders, processed refunds according to company policy, and escalated complex cases to the appropriate team. I’m currently completing customer service training.
