Chinyere Usang

Oversee day-to-day office and branch operations, coordinating staff, resources, documentation, and administrative processes. Manage core HR and employee administration, including onboarding, attendance, leave, staff records, performance matters, and employee support.

Managed 500+ client accounts, coordinating communication between clients, domestic workers, and internal teams while resolving enquiries and escalations. Collaborated with Operations and Engineering to improve onboarding, customer experience, and communication processes.

Developed presentations and communication materials for corporate training programmes. Coordinated communication between facilitators, participants, and clients, and supported planning and execution of virtual and physical training events.

Managed business correspondence and executive communications. Created marketing content and promotional materials using Canva and CapCut, and coordinated communication with customers, vendors, and business partners.

Managed the Director's calendar, coordinated meetings, and prioritized appointments to ensure smooth office operations. Prepared reports, meeting agendas, official correspondence, and meeting minutes, and managed email correspondence and confidential documents.

Led a team of over 20 volunteers in planning and executing large-scale events. Developed communication materials for programmes and events, and coordinated internal communications across multiple teams.

Bachelor of Science in Accounting.

Certification as an Accounting Technician.