chinwendu glory ogbonna
@chinwendugloryogbonn
I resolve customer issues, improve support operations, and strengthen client retention.
NigeriaWhat I'm looking for
I'm a Customer Success Specialist who resolves customer inquiries, manages support requests, and builds lasting client relationships across digital, phone, email, and online channels.
At Digital Imaging & Diagnostic Centre, I serve as the first point of contact for customers, achieving a 90% first-contact resolution rate and contributing to a 20% improvement in customer retention through proactive follow-ups.
Previously at Dalzon Medical Diagnostic, I led a team of five customer service representatives, improved operational efficiency by 20%, and streamlined support processes to reduce average customer wait time by 60%.
I use HubSpot, Zendesk, Intercom, and Freshdesk to maintain accurate records, coordinate escalations, document service activity, and support consistent SLA-focused operations. I'm also expanding my knowledge of AI-powered support and customer success workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Support
Digital Imaging & Diagnostic Centre
Dec 2024 - Present (1 year 10 months)
Served as the first point of contact for customer inquiries, delivering prompt and professional support through digital channels. Achieved a 90% First Contact Resolution rate and contributed to a 20% improvement in customer retention.
Customer Service Representative
Dalzon Medical Diagnostic
Feb 2021 - Aug 2023 (2 years 6 months)
Responded to customer inquiries via phone, email, and online channels, delivering timely, professional support. Led a team of five customer service representatives, improving operational efficiency by 20% and reducing average customer wait time by 60%.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
NYSC Certificate, National Service
Completed the National Youth Service Corps program in 2024.
Imo State University
Bachelor of Science, Biochemistry
Earned a Bachelor of Science in Biochemistry from Imo State University in 2020.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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