Open to opportunities

Chinwendu Chukwuma

@chinwenduchukwuma

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Customer relationship and financial sales executive delivering efficient client solutions.

Nigeria

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What I'm looking for

I seek a client-focused role where I can improve customer satisfaction, streamline processes, mentor teams, and apply my healthcare and teaching experience for measurable impact.

I am a customer relationship and financial sales executive with hands-on experience in customer service, healthcare, and education, known for proactive problem solving and process improvement. I consistently achieve high satisfaction ratings through one-call resolutions and thoughtful follow-up.

My background includes frontline customer support at ISON Xperiences (MTN process), clinical patient care as a staff nurse, and instructional roles as a secondary education instructor and independent tutor. I bring strong communication, documentation, and team collaboration skills that improve operational efficiency and client outcomes.

I am proficient with MS Excel, Word, PowerPoint, and Outlook, and hold certifications in customer care, nursing assistance, and national youth service. I seek to apply my cross-functional experience to roles that value client-centric service, measurable impact, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ison Xperiences Ltd

Jul 2024 - Present (1 year 8 months)

Maintains customer satisfaction through proactive one-call resolutions, handling calls, chats and emails, and implementing feedback-driven process improvements to exceed service goals.

Customer Service Technical Support Complaint Resolution CRM Process Improvement MS Excel Communication

Secondary Education Instructor

Ikweghwu Secondary School

Apr 2023 - Apr 2024 (1 year)

Taught senior and junior secondary classes (including Igbo), developed lesson plans, assessed student performance, and contributed to curriculum and extracurricular activities during NYSC service.

Teaching Curriculum Development Lesson planning Assessments Classroom Management Igbo Communication

Staff Nurse

Chitex Hospital and Maternity

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered comprehensive patient care including medication administration, wound care and vital signs monitoring; led multidisciplinary teams and participated in quality improvement and community health initiatives.

Patient Care Wound Care Vital Signs Monitoring Clinical Documentation Team Leadership Community Health

Independent Education Consultant

Self Employed

Provided tailored WAEC/NECO and JAMB exam tutoring, developed individualized lesson plans, conducted assessments, and delivered feedback to improve student exam performance.

Tutoring Exam Preparation Lesson planning Assessments WAEC NECO JAMB Strategies