Chineye Faith
@chineyefaith
I resolve customer issues, strengthen client relationships, and improve service delivery through proactive support.
NigeriaWhat I'm looking for
I've supported customers at Dynamic, Aquaviva Industries, and Hudi, resolving inquiries, complaints, billing concerns, and product questions across calls and messages.
At Hudi, I increased customer retention by 20% through proactive communication and relationship management. At Dynamic, I maintained a 60% customer satisfaction rate through empathy, professionalism, and quick issue resolution.
I use customer feedback, accurate records, and follow-up to improve service delivery, strengthen loyalty, and help teams deliver timely customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Dynamic
Jan 2026 - Present (9 months)
Maintained a 60% customer satisfaction rate through professionalism, empathy, and quick problem resolution. Contributed to operational efficiency improvements and collaborated with logistics to ensure timely delivery.
Customer Service Representative
Aquaviva Industries
Apr 2025 - Dec 2025 (8 months)
Responded to customer inquiries promptly through calls and messages, ensuring efficient resolution. Maintained strong client relationships through after-sales support and personalized assistance.
Customer Service Representative
Hudi
Jun 2023 - Dec 2024 (1 year 6 months)
Increased customer retention by 20% through excellent relationship management and proactive communication. Assisted in managing customer databases and documenting interactions.
Education
Degrees, certifications, and relevant coursework
Digital Witch Support Community
In Demand IT Skills, IT Skills
Completed In Demand IT Skills training in August 2026.
Selar
International Copywriting Blueprint, Copywriting
Completed International Copywriting Blueprint in April 2025.
Coursera
Digital Marketing, Digital Marketing
Completed Digital Marketing course in May 2024.
Nnamdi Azikiwe University
Bachelor of Science, Business Administration
2019 - 2023
Bachelor of Science in Business Administration from Nnamdi Azikiwe University from 2019 to 2023.
Alison
Customer Service Skills, Customer Service
Completed Customer Service Skills course in December 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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