Open to opportunities

Chinenyeze Onyekwere

@chinenyezeonyekwere

Message

I improve customer operations, relationships, and service outcomes using data and CRM tools.

Nigeria

Message

What I'm looking for

I'm seeking remote, hybrid, or on-site opportunities where I can improve customer experience, strengthen business operations, use data for better decisions, and lead service-focused teams.

I've managed customer relationships, branch operations, and service delivery at Polaris Bank and Skye Bank, supporting customer acquisition, digital banking, transaction processing, and compliant service interactions.

As Business Operations Manager at Luxury Buildings & Accessories Ltd, I manage daily manufacturing and distribution operations, coordinating production, procurement, inventory, and customer order fulfilment.

With 12+ years across banking, customer experience, and business operations, I use CRM systems, Excel, SQL, Power BI, and AI productivity tools to improve service quality, customer retention, and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Luxury Buildings & Accessories Ltd

Jan 2026 - Present (7 months)

Managed daily operations of a stone roofing sheet manufacturing and distribution business. Coordinated production, procurement, inventory, and customer order fulfilment.

Operations Management Production Coordination Procurement Inventory Management Order Fulfilment

Relationship Manager

Polaris Bank Ltd

Jan 2020 - Dec 2023 (3 years 11 months)

Managed customer portfolios and handled daily customer interactions. Resolved customer inquiries, complaints, and service issues professionally, and onboarded customers while promoting digital banking.

Customer Relationship Management Customer Service Complaint Resolution Digital Banking Sales Compliance

Branch Service Manager (Head of Operations)

Polaris Bank Ltd

Jan 2018 - Dec 2020 (2 years 11 months)

Supervised branch operations with a strong focus on service delivery. Managed escalated customer issues, ensured operational compliance, and coordinated teams to achieve operational efficiency and customer satisfaction goals.

Branch Operations Service Delivery Compliance Team Coordination Operational Efficiency

Relationship / Operations Officer

Skye Bank Plc

Jan 2012 - Dec 2018 (6 years 11 months)

Supported customer acquisition, transaction processing, and relationship management. Supervised operations, managed cash processes, and ensured service accuracy and compliance.

Customer Acquisition Transaction Processing Relationship Management Operations Supervision Cash Management Compliance