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Chinenye Amaechina

@chinenyeamaechina

Customer service representative at Wandy Homes and Apartment who reduced call abandonment by 25%.

At Wandy Homes and Apartment, I responded to customer inquiries and helped resolve booking, delivery, payment, warranty, exchange, and refund issues.

I managed a team of 12 customer service associates and led weekly discussions to set individual and team sales goals. I also analyzed call center metrics, contributing to new processes that reduced call abandonment by 25%.

At Glytabs Consulting (NYSC), I supported proposal development and participated in developing research and development tools. I also contributed to online posting and the GIAN Eat Safe food safety training project in Sokoto and Kebbi state.

At Primemark Solicitors, I managed databases and filing systems, prepared legal documents and reports, and arranged travel. My training includes Project Management Professional (PMP), Business Analysis Fundamental, and Salesforce, sales and customer relationships management.

Experience

Work history, roles, and key accomplishments

Customer Representative

Wandy Homes and Apartment

Feb 2023 - Oct 2025 (2 years 8 months)

Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. Managed a team of 12 customer service associates and implemented process improvements that reduced call abandonment rate by 25%.

Client Relations Team Management Process Improvement Call Center Metrics Conflict Resolution Data Entry Microsoft Office Google Workspace CRM Tools

Social Media Manager/ Content writer

Glytabs Consulting (NYSC)

Mar 2022 - Feb 2023 (11 months)

Contributed to online posting of CAFSANI/Glytabs set goals and objectives appropriately and helped achieve stated goals and objectives. Supported proposal development and participated in developing research and development tools for ensuring timely completion and submission of projects.

Social Media Management Content Writing Proposal Development Research Project Coordination

Personal Assistant

Primemark Solicitors

Jan 2015 - Present (11 years 10 months)

Managed database and filing systems, compiled legal documents for court hearings, and typed, compiled, and prepared reports, presentations, and correspondence. Booked and arranged travel transportation and accommodation, and facilitated interviews and provided assistance prior to and during court proceedings.

Database Management Document Compilation Report Preparation Travel Coordination Interview Facilitation Microsoft Office