Open to opportunities

Abasiofon Usoro

@abasiofonusoro1

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Creative leader with 7 years in administration and customer relations.

Nigeria

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What I'm looking for

I seek a dynamic role that fosters creativity, growth, and impactful contributions.

I am a diligent and innovative professional with over 7 years of experience in teaching, relationship management, and administrative roles. My journey has been marked by a commitment to excellence and a passion for creating impactful solutions. I thrive in environments that challenge me to think creatively and strategically, allowing me to introduce novel concepts that drive success.

Throughout my career, I have held various positions, including Administrative Secretary at Calgary Equity Security in Canada, where I successfully attracted significant government patronage within three months. My role as a Social Media Manager at IVDEVELOPERS has further honed my skills in content creation and community engagement, leading to increased brand awareness and sales growth. I am dedicated to fostering positive relationships and delivering exceptional customer service, as evidenced by my achievements in various customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager/Content Creator

Current

IVDevelopers

Nov 2023 - Present (1 year 6 months)

Manage social media platforms, design promotional materials, create engaging content, and handle customer inquiries. Achieved increased brand awareness and sales growth.

Social Media Management Content Creation Graphic Design Customer Engagement Conflict Resolution Brand Awareness

Administrative Secretary

Calgary Equity Security

Sep 2023 - Nov 2024 (1 year 2 months)

Responsible for searching bid prospects, preparing contract proposals, hiring staff, creating online ads, and facilitating security system installations. Successfully attracted a major government patronage within three months.

Hiring Graphic Design Facilitation Security Systems

Administrative Secretary/Customer Service Representative

Mega’ Sunik Farms & Property Development Ltd

Jun 2022 - Jul 2023 (1 year 1 month)

Designed marketing materials, resolved customer conflicts, managed social media, and provided general office support. Successfully attracted the largest customer by sales volume.

Graphic Design Customer Service Social Media Management Conflict Resolution Document Management Cold Calling Email Marketing Travel Coordination

Customer Service Representative

Golden Tripod International Limited

Mar 2021 - Jun 2022 (1 year 3 months)

Identified staff training needs, monitored employee performance, and ensured compliance with company policies. Mentored new employees to achieve high performance.

Staff Training Performance Monitoring Compliance Policies Mentoring Customer Service Conflict Resolution Team Management

Customer Relationship Manager

Tecno Mobile Company

May 2019 - Jan 2020 (8 months)

Built and maintained relationships with key customers, resolved complaints, and kept customers informed about new products to boost sales.

Customer Relationship Management Sales Strategy Customer Feedback Product Knowledge Communication Skills

Class-Room Teacher

Ubongabasi Academy

May 2017 - Dec 2018 (1 year 7 months)

Compiled lesson notes, maintained class registers, and performed student assessments. Recognized as Best Teacher of The Year in December 2018.

Assessments Classroom Management Curriculum Development Educational Leadership Communication Skills

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Science, Computer Science

2016 - 2020

Studied Computer Science, focusing on software development, systems analysis, and data management. Developed strong technical skills in programming and problem-solving.