Chinelo Ifeanyi-Okoli

Resolve 95% of customer enquiries at first contact across multiple touchpoints while maintaining store standards and supporting quarterly footfall targets. Process high volume of daily transactions accurately on POS systems and support seasonal stock rotations and inventory audits.

Maintained timesheet records for field operatives, ensuring compliance with Working Time regulations. Managed office supply procurement, tracked and processed sub-contractor invoices, and organised stakeholder meetings.

Handled high-volume customer queries across phone and in-person channels for a major telecoms provider, resolving billing, service and account issues. Logged and tracked customer interactions accurately in the CRM system and escalated complex issues to internal teams.

Managed daily circulation desk operations, including checking materials in and out for patrons. Carried out research to identify and recommend relevant new acquisitions and updated the library database.

Certificate in Human Resource Management from OSHA Safety Consult, Nigeria, completed in 2018.

Bachelor of Science in Political Science from Chukwuemeka Odumegwu Ojukwu University, Anambra State, Nigeria, completed in 2017.