Chilolo Lukwesa
@chilololukwesa
I manage high-volume customer support, scheduling, and CRM administration.
ZambiaWhat I'm looking for
At ASAP Tickets (Dyninno), I manage up to 75 daily client emails and calls, balancing inbound support, outbound calling, booking coordination, appointment scheduling, and accurate CRM updates under strict response-time expectations.
Previously at IZWE, I handled 40–60 daily client interactions while meeting turnaround, accuracy, and compliance requirements. I also supported 60+ sales agents at Royal Secrets Cosmetics and coordinated services and communications for 100+ families at Family Legacy Missions Zambia.
As a Longrich International team leader, I recruited, onboarded, and mentored 50+ independent distributors, earning Diamond 2 Leadership Rank through consistent follow-up, organization, and relationship management. I'm fluent in English and bring calm, professional communication to fast-paced, deadline-driven work.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
ASAP Tickets (Dyninno)
May 2026 - Present (3 months)
Manage high-volume client emails and calls (up to 75/day), balancing inbound support with outbound cold calling. Coordinate bookings, appointments, and follow-ups while maintaining accurate CRM records.
Independent Business Partner & Team Leader
Longrich International
Jan 2021 - Present (5 years 7 months)
Recruited, onboarded, and mentored 50+ independent distributors, coordinating schedules and communications across a distributed team. Achieved Diamond 2 Leadership Rank through consistent follow-up and administrative organization.
Customer Experience Agent
IZWE
Jan 2023 - Dec 2024 (1 year 11 months)
Handled 40-60 client interactions daily by phone and message, managing inquiries, follow-ups, and objection handling under performance targets. Maintained accuracy and compliance within tight turnaround times.
Marketing & Sales Representative
Royal Secrets Cosmetics
Dec 2022 - Dec 2023 (1 year)
Oversaw and supported a network of 60+ sales agents, managing communications, follow-ups, and administrative coordination.
Disciple Officer & Social Services Coordinator
Family Legacy Missions Zambia
Jan 2015 - Dec 2020 (5 years 11 months)
Coordinated support services and communications for 100+ families over five years, maintaining accurate records and consistent follow-up.
Education
Degrees, certifications, and relevant coursework
TEFL Professional Institute
TEFL Certificate, Teaching English as a Foreign Language
Grade: Distinction
TEFL certification with Distinction, completed in August 2023.
University Teaching Hospital (UTH)
Certificate, Psychosocial Counselling
Certificate in Psychosocial Counselling from University Teaching Hospital (UTH) in 2013.
YMCA TEVETA
Diploma, Social Sciences
Diploma in Social Sciences from YMCA TEVETA in 2010.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Social media
Job categories
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