Chikondi Nali

Led the implementation of new BI tools, enhancing data analysis capabilities. Optimized BI reporting for secure server environments. Extracted and cleaned data from various databases for in-depth analysis. Delivered actionable insights from CRM databases, aiding marketing and sales strategies.

Enhanced IT operations and management by connecting branch offices to HQ via SD-WAN, resulting in a 26% improvement in network connectivity. Installed, configured, and maintained LAN, WAN, and Internet systems for seamless connectivity. Conducted IT risk assessment and mitigation, evaluating the potential for data or equipment loss. Assessed user workflows to identify opportunities for optimizing

Dynamic IT Manager and Business Intelligence Analyst with over a decade of experience in technology transformations. Expert in driving strategic IT initiatives and leading transformative projects across hybrid Links frameworks. Renowned for optimizing data operations, enhancing efficiency, and maximizing the value of technological assets. Demonstrates a strong ability to foster innovation and team

Coordinated support responses to resolve customer issues, achieving closure efficiently. Drafted integration plans to assimilate products into customers' business infrastructures. Developed post-sale technical processes for efficient product installation and ongoing support.

Led cross-functional teams and managed projects, ensuring deadlines were consistently met. Collaborated closely with clients to gather requirements, define project scopes, and manage milestones. Provided oversight for infrastructure support and network enhancements, fortifying security measures, and optimizing operational efficiency.