At KETU CG CALL CENTER, I own client operations and business advisory relationships, managing approximately 400 clients and coordinating consulting engagements. These major-client relationships and engagements contribute approximately £12,000–£18,000 in monthly company growth.
I lead discovery conversations to understand client objectives and business challenges, then align recommendations with their needs. I also take ownership of complex or sensitive issues and follow through on practical resolutions; reported customer satisfaction is approximately 85%.
At Ulysse Call Center, I managed international customer interactions across phone and live chat, diagnosing needs and resolving service issues. I averaged 23 minute-package sales per month, representing approximately $25,000 in monthly package sales value, and sold more than 32 packages in a peak month.
At OZEOL, I researched French market demand, sourced suitable manufacturers and negotiated commercial relationships. I also use ChatGPT, Claude and other AI platforms for research and structured problem solving, including within an ongoing e-commerce project.
