Chidinma Ogokuni

I am a results-driven English graduate with hands-on experience in emergency call handling and frontline customer-facing roles. I excel at clear, empathetic communication, critical thinking, and accurate documentation, and I have worked effectively with emergency responders and teams to prioritize and resolve critical incidents.

I have classroom teaching experience where I integrated technology to boost student engagement and critical thinking, and I am proficient with IT service management tools such as Jira Service Management Cloud, data analysis, and digital communication platforms. I am passionate about continuous learning, emergency preparedness, and using technology to improve response and service outcomes.