Looking for a job

CHIDIMMA BLESSING CHIKE

@chidimmablessingchik

Customer Success Specialist at Digitstem, resolving platform issues and converting product inquiries into paid enrollments.

Nigeria

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What I'm looking for

I'm looking for remote customer support or customer success work supporting international customers across time zones, where I can resolve issues, retain customers, and contribute through consultative sales.

At Digitstem, I managed customer conversations across voice, live chat, and email, resolving account, payment, and platform-access issues with an estimated 90%+ first-contact resolution rate.

I converted inbound product inquiries into paid platform enrollments through consultative selling and objection handling, and helped retain at-risk users by de-escalating complex complaints.

At Digitstem, I maintained 95%+ quality assurance compliance and 98% CRM data accuracy in HubSpot and Zendesk. I also earned a company-sponsored vehicle award for customer support and sales performance.

Previously, at Promptearn, I supported international customers across phone, email, SMS, and live chat. I contributed to an estimated 15–20% increase in premium digital offer conversions through upselling and cross-selling.

Experience

Work history, roles, and key accomplishments

Customer Success & Sales Specialist

Digitstem

Nov 2023 - Feb 2026 (2 years 3 months)

Managed 100+ daily customer interactions across voice, chat, and email, achieving 90%+ first-contact resolution and 95%+ QA compliance. Converted inquiries into paid enrollments and earned a company-sponsored vehicle award.

Customer Success Sales Zendesk HubSpot CRM Voice support Live Chat Email Support De escalation Retention Upselling

Customer Support & Sales Specialist

Promptearn

Mar 2023 - Oct 2023 (7 months)

Supported international customers across phone, email, SMS, and live chat, handling 80+ interactions daily. Generated revenue through upselling and cross-selling, contributing to a 15–20% increase in premium conversions.