Looking for a job

CHIDIEBERE UWAKWE

@chidiebereuwakwe

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E-commerce professional skilled in online store management and customer satisfaction.

Nigeria

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What I'm looking for

Seeking a dynamic e-commerce environment focused on growth and customer satisfaction.

As an E-commerce Manager at Machiti Holdings, I have honed my expertise in overseeing online store operations, including inventory management, sales optimization, and ensuring exceptional customer satisfaction. My role involves evaluating software tools and third-party vendors to enhance the online shopping experience, streamlining business functions, and troubleshooting technical issues related to website functionality and payment processing.

Previously, as a Virtual Assistant at Aba Marketplace, I managed customer inquiries via phone and email, providing top-notch service. I also handled social media accounts, increasing engagement and brand awareness, and conducted customer satisfaction surveys to gather valuable feedback. My clerical support skills extend to both daily tasks and special projects, ensuring seamless operations.

Experience

Work history, roles, and key accomplishments

Current

E Commerce Manager

Current

Machiti Holdings

Apr 2024 - Present (1 year 2 months)

Skilled in overseeing operations of an online store, including inventory management, sales optimization, and ensuring exceptional customer satisfaction. Experienced in streamlining processes to boost efficiency and drive revenue growth.

Inventory Management Customer Satisfaction Process Improvement Technical Troubleshooting Remote Management Business Advisory

Virtual Assistant

Aba Market Place

Feb 2021 - Apr 2024 (3 years 2 months)

Handled customer inquiries via phone and email, providing exceptional service. Managed social media accounts, conducted customer satisfaction surveys, and delivered clerical support for various projects.

Customer Service Social Media Management Clerical Support Communication Skills Brand Awareness