CH

Open to opportunities

Carlos Horacius

@carloshoracius

Ecommerce Personal Shopper skilled in returns, fulfillment, and customer-focused service.

What I'm looking for

I’m looking for a fast-paced role where I can combine order fulfillment and customer service with returns handling, strong communication, and digital marketing skills to support smooth operations and happy customers.

I work as an Ecommerce Personal Shopper for eBay, supporting order fulfillment and accurate customer returns handling. I also bring warehouse and retail experience from Amazon Warehouse and Lowe's, where I focused on communication, issue escalation, and steady follow-through.

I’m motivated by customer success and clear, organized execution—whether that’s labeling, packaging, shipping & receiving, or attention to detail in day-to-day operations. Alongside that, I apply digital marketing strengths like SEO, Google Analytics, social media management, and content creation with tools such as Adobe After Effects and WordPress.

Experience

Work history, roles, and key accomplishments

EB

Current

Ecommerce Personal Shopper

Current

eBay

Aug 2023 - Present (2 years 11 months)

Worked as an ecommerce personal shopper for eBay, handling customer and order-related tasks.

order fulfillment Packaging Labeling Time Management Communication Skills Customer Service Data Entry Social Media Management Digital Marketing Search Engine Optimization (SEO)Google Analytics WordPress Social Media Marketing Content Creator

AW

Customer Returns Associate

Amazon Warehouse

Mar 2023 - Mar 2026 (3 years)

Worked as a customer returns associate in an Amazon warehouse environment, supporting returns processing and customer issue handling.

Warehouse Experience order fulfillment Empathy Active Listening Customer Service Packaging Labeling Organizational Skills Attention To Detail Data Entry Time Management Manual Handling Pallet Jack

LI

Lowe's Associate

Lowe's Home Improvement

Jul 2023 - Mar 2025 (1 year 8 months)

Worked as an associate at Lowe's Home Improvement, supporting day-to-day customer service and warehouse/manual handling tasks.

Customer Service Communication Skills Active Listening Empathy Warehouse Experience Manual Handling Pallet Jack Attention To Detail Organizational Skills Time Management Data Entry

Education

Degrees, certifications, and relevant coursework

HC

Hastings College

Completed some coursework toward a degree at Hastings College.

Tech stack

Software and tools used professionally

Gmail

Google Analytics

WordPress

Adobe After Effects

SQL

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

E Commerce Virtual Assistant Entry Level Returns Associate Warehouse Associate Retail Associate Customer Service E Commerce Executive Assistant Remote E Commerce Assistant Ecommerce Assistant ECommerce Specialist E Commerce Marketing Assistant E Commerce Executive

Interested in hiring Carlos?

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