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Chibuzor Obi

@chibuzorobi

Customer service professional skilled in CRM, conflict resolution, and international supply chain coordination.

Nigeria
Message

What I'm looking for

I seek a role where I can combine customer service excellence with logistics/supply chain coordination, in a collaborative environment that values growth and clear communication.

I am a dedicated customer service professional with hands-on experience delivering empathetic, clear support in fast-paced environments and a background in international supply chain coordination. I consistently meet performance metrics while maintaining strong relationships with clients and partners.

At Catobi Nigeria Enterprises, I coordinated 100+ international shipments yearly, processed customs documentation, and captured Single Goods Declarations, contributing to a 95%+ on-time delivery rate and supporting clearance of goods worth over $5M annually.

Currently I serve as a Customer Service Representative at Liznik Global Resources, where I handle inquiries via phone and email, log interactions in CRM systems, and focus on resolving complaints with professionalism to improve satisfaction and retention.

Experience

Work history, roles, and key accomplishments

LL
Current

Customer Service Representative

Liznik Global Resources Nigeria Limited

Sep 2024 - Present (1 year 2 months)

Assisted customers via phone and email, resolving inquiries and complaints with professionalism and empathy while meeting response time and satisfaction metrics.

Education

Degrees, certifications, and relevant coursework

VR

Vignan’s Foundation for Science, Technology & Research

Bachelor of Business Administration, Business Administration

2022 -

Grade: 7.70

Pursuing a Bachelor of Business Administration at Vignan’s Foundation for Science, Technology & Research from July 2022 to June 2025 with a CGPA of 7.70.

Tech stack

Software and tools used professionally

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Chibuzor Obi - Customer Service Representative - Liznik Global Resources Nigeria Limited | Himalayas