Open to opportunities

Chiara Lezzi

@chiaralezzi

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Strategic-minded professional with experience in brand development and logistics.

Italy

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What I'm looking for

I am looking for a role that fosters continuous improvement and allows me to leverage my strategic skills in a collaborative environment.

I am a strategic-minded professional with a strong background in brand development, logistics operations, and e-commerce. My experience includes managing strategic accounts at Amazon, where I contributed to a remarkable revenue growth of 39% quarter-over-quarter. I have a proven track record in account management and performance analysis, particularly within international teams, which has honed my ability to drive impactful project delivery.

In my role as a Brand Specialist, I built and executed joint business plans with vendors, significantly improving customer experience and achieving a conversion rate increase of 15% year-over-year. My commitment to continuous improvement is evident in my efforts to optimize operational processes, resulting in a 20% reduction in damaged parcels and a 30% increase in customer satisfaction. I thrive in dynamic environments and am passionate about enhancing service delivery through data-driven strategies.

Experience

Work history, roles, and key accomplishments

Brand Specialist

Amazon

Aug 2024 - Present (1 year)

Managed strategic accounts across the books category, contributing to their revenue growth QoQ. Built and executed joint business plans with vendors, improving customer experience and conversion rate up to +15% YoY.

Account Management Business Development E commerce Strategy Performance Analysis Vendor Relations Customer Experience Conversion Rate Optimization Strategic Planning Market Analysis Sales Growth

Delivery Operations Manager

Amazon Logistics

Feb 2023 - Present (2 years 6 months)

Maintained a First Day Delivery Success rate consistently near 99%, ensuring reliable last-mile performance. Achieved a 20% reduction in Damaged Parcels YoY by optimizing handling processes and quality control.

Supply Chain Management Quality Control Process Optimization Delivery Management Customer Satisfaction Team Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

LUISS Guido Carli

Master Degree, International Management

Grade: 110 L

Focused on advanced management principles and international business strategies. Completed a thesis on global market dynamics, achieving a final grade of 110.

LUISS Guido Carli

Bachelor Degree, Impresa e Management

Grade: 110

Studied core business and management concepts, building a strong foundation in economics and corporate strategy. Graduated with a final grade of 110.

NHH School of Economics

Exchange Program, Economics

Undertook an exchange program to study economics and business. Enhanced understanding of international economic principles and practices.

Liceo Scientifico C. De Giorgi

High School Diploma, Scientific Studies

Grade: 100

Completed a scientific high school curriculum, developing strong analytical and problem-solving skills. Achieved a final grade of 100.

HEC Business School

Exchange Program, Business Studies

Participated in an international exchange program, focusing on business and management studies. Gained exposure to diverse academic and cultural environments.