Open to opportunities

chiamaka onyejegbu

@chiamakaonyejegbu

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Business Analyst and UX/UI professional focused on customer-centric solutions and clear, data-driven decisions.

Nigeria

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What I'm looking for

I’m looking for a role where I can combine business analysis with UX/UI thinking—turning objectives into clear reports, user-centered experiences, and reliable quality, while partnering with teams to drive customer satisfaction and growth.

I’m a dynamic, customer-focused professional with over 2 years of experience across sales, customer service, and administrative support, consistently driving product promotions and repeat business. I build strong client relationships, resolve issues quickly, and support revenue growth in competitive retail environments, while moving fast to learn new skills. Right now, I’m pursuing a Diploma in Information Technology Business Analysis to blend business thinking with technology-driven solutions and business management.

In my Business Analyst experience, I focus on understanding business objectives, analytical and critical thinking, negotiation, cost-benefit analysis, decision-making, and creating reports. As a UX/UI and QA background, I design user-centered flows with wireframes and prototypes, collaborate with product and engineering teams, and create UI elements such as input controls and navigational components. I’ve also strengthened quality by documenting testing, troubleshooting testing failures, and supporting early problem detection for end clients through a software engineer and UI/UX designer pathway.

Experience

Work history, roles, and key accomplishments

Head Customer Service Rep

Fashionnair

Jun 2024 - Dec 2025 (1 year 6 months)

Supported daily sales operations including stocking, organizing, and monitoring inventory. Provided personalized customer support, recommended products, and assisted marketing and social media promotions to drive repeat purchases and sales.

Customer Service Sales Support Inventory Management Stocking Product Recommendations Customer Support Marketing Campaigns Sales

Business Analyst

Train Lead Consults

Jul 2022 - Jan 2024 (1 year 6 months)

Analyzed business objectives and applied critical thinking to support decision-making. Produced reports and used communication, negotiation, and cost-benefit analysis to evaluate options.

Business Analysis Analytical Thinking Critical Thinking Communication Skills Interpersonal Skills Negotiation Cost Benefit Analysis Decision making Report Writing

Lead UI/UX Designer & QA

Lucid Intel

Feb 2020 - May 2022 (2 years 3 months)

Designed user-centered UI/UX artifacts including user flows, wireframes, and prototypes while collaborating with product and engineering teams. Performed QA activities including test documentation, troubleshooting testing failures, and monitoring internal control processes.

UI UX Design User Centered Design User Flows Wireframing Prototyping UI Components QA Testing QA Documentation Troubleshooting Internal Controls Cross Functional Collaboration

Software Engineer

Skooleeo Technology

Jan 2020 - May 2022 (2 years 4 months)

Worked on understanding system requirements and supporting quality through testing documentation. Troubleshot testing failures and monitored internal control processes to help identify issues early in development.

Software Engineering Requirements Analysis Troubleshooting Quality Assurance Internal Controls

UX Designer

United Sates of Africa (NGO)

Nov 2021 - Apr 2022 (5 months)

Created user-centered designs based on business requirements and user feedback. Built user flows, wireframes, and prototypes, and designed UI elements while collaborating with product, engineering, and management teams.

UX Design User Centered Design User Feedback Analysis Business requirements analysis User Flows Wireframing Prototyping UI Design Informational Component Cross Functional Collaboration

Financial Advisor

Arm Life

Feb 2018 - Dec 2019 (1 year 10 months)

Advised individuals and companies on strategies to reach financial goals. Provided consulting and guidance on finances to support wealth creation.

Financial Advisory Client Consulting Financial Planning Strategy Development Wealth Building Advice

Assistant Admin

Nigeria Agip Oil Closed Pension Fund(NACPFA)

Jan 2016 - Dec 2016 (11 months)

Provided office administrative support including handling telephone calls and receiving letters and emails. Maintained updated records and managed office supplies, including placing orders when needed.

Administrative Support Records Management Email Management Order Placement Office Coordination