Oluwabukola Ibirogba
@oluwabukolaibirogba
Dedicated customer service professional transitioning to UX/UI design.
What I'm looking for
I am a dedicated customer service professional with over five years of experience in resolving customer issues and understanding their needs. My journey has recently taken a new direction as I have acquired skills in UX/UI design through online courses and boot camps. I am proficient in design tools like Figma, Sketch, and Adobe XD, and I am passionate about creating intuitive designs that delight users.
Currently, I work at Sterling Bank as a Customer Experience Management Personnel, where I provide exceptional customer service and improve banking experiences. My previous roles have equipped me with strong problem-solving and analytical skills, as well as the ability to communicate effectively with diverse stakeholders. I am eager to leverage my customer-centric background and newly developed design skills to secure a UX/UI design role where I can create user-friendly experiences.
Experience
Work history, roles, and key accomplishments
Customer Experience Management Personnel
Sterling Bank
Jul 2022 - Present (2 years 11 months)
Responsible for providing excellent customer service, resolving inquiries, and improving customer banking experiences. Ensured compliance with bank policies while assisting customers with account management and addressing complaints.
UX/UI Design Boot Camp
Gomycode bootcamp
Feb 2024 - Oct 2024 (8 months)
Acquired skills in user-centered design, wireframing, and prototyping. Developed design projects for applications and websites, focusing on usability and user experience.
Customer Experience Expert
United Bank of Africa (UBA)
Jan 2022 - Jul 2022 (6 months)
Handled customer queries across multiple channels, identified needs, documented processes, and collaborated with teams to enhance customer service. Managed high-volume calls and resolved complaints effectively.
Social Media Manager and Sales Administrator
Pedisbox Limited
Jun 2021 - Nov 2021 (5 months)
Managed purchase orders, verified customer information, and maintained sales records. Developed social media marketing campaigns and interacted with customers through various platforms.
Customer Service Officer/Telesales Agent
Tradedepot
Apr 2019 - Apr 2020 (1 year)
Engaged with customers to promote products, answered inquiries, and processed orders. Maintained customer records and resolved grievances to uphold the company's reputation.
Online Office Administrative (Voluntary Project)
LI AND COMPANY
May 2018 - Aug 2018 (3 months)
Handled internal communications, organized meetings, and managed appointment calendars. Assisted with report writing and day-to-day administrative tasks.
Office Administration/ Front Desk Officer/ Secretary
ONDO WEST SECRETARIAT, ONDO
May 2017 - May 2018 (1 year)
Liaised between corps members and local government, managed communications, and handled complaints. Maintained records and provided administrative support.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma, Mass Communication
2014 - 2016
Achieved a Higher National Diploma (HND) in Mass Communication, emphasizing advanced communication strategies, media production, and journalism.
Lagos State Polytechnic
Ordinary National Diploma, Mass Communication
2011 - 2013
Completed the Ordinary National Diploma (OND) in Mass Communication, focusing on the principles of communication, media studies, and public relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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