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Abimbola Ayanwoye

@abimbolaayanwoye

Customer Support Specialist at Holafly, resolving eSIM installation, activation, configuration, and connectivity issues.

Nigeria

Message

At Holafly, I help customers resolve eSIM installation, activation, configuration, and connectivity issues, and follow enquiries through to resolution across support channels.

Previously, at Sporty Internet Limited, I handled gaming and payment issues, KYC checks, and fraud risks. My work reducing bonus and cashout abuse, multi-account fraud, and live-bet exploitation lowered monthly financial risk exposure by up to 30%.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Holafly

Jun 2026 - Present (5 months)

Handle end-to-end eSIM support, troubleshooting installation, activation, configuration, and connectivity issues. Use CRM tools to manage enquiries, process orders and refunds, and collaborate with internal teams to escalate complex issues.

ESIM Troubleshooting CRM Customer Support Remote Support

Virtual Assistant

Law Office of Aisha Mohammed

Apr 2025 - May 2026 (1 year 1 month)

Supported client satisfaction by addressing concerns and managing client intake processes. Provided administrative and virtual support to the attorney, maintaining organized client records.

Client intake Administrative Support Communication Skills Organization

Customer Service Analyst

Jobberman (Flutterwave)

Aug 2023 - Apr 2025 (1 year 8 months)

Resolved customer issues related to digital payments, transactions, and onboarding within SLA. Handled technical queries from merchants including API issues, KYB, failed transactions, and integration blockers, and provided insights to product and risk teams.

CRM Customer Support APIs KYB Transaction Support Data Analysis Fintech

Customer Service Associate

Sporty Internet Limited

Nov 2021 - Aug 2023 (1 year 9 months)

Managed over 150 tickets daily via live chat and email regarding virtual gaming, KYC, and financial transactions. Leveraged KYC frameworks to identify fraud and coordinated with PSPs and banks to resolve payment issues.

CRM KYC Fraud Prevention Payment Processing Chargebacks Risk Management

Contact Center Agent

Union Bank of Nigeria

Dec 2019 - Oct 2021 (1 year 10 months)

Handled inbound inquiries and complaints via phone, email, and chat, resolving banking-related issues. Assisted with account management, transactions, and digital banking services while ensuring KYC compliance.

Intercom CRM KYC Customer Service Banking Operations

Loan Collection Officer

X-credit

Oct 2019 - Dec 2019 (2 months)

Managed and recovered overdue loans, focusing on reducing Non-Performing Loans. Negotiated repayment plans and documented collection activities in CRM systems.

Debt Collection Negotiation CRM Risk Management Communication Skills